Problem with NewBlue CartoonerPlus, Vegas 21 and new computer

Art-Munson wrote on 3/2/2024, 5:11 PM

I realize this may be off topic but thought I would ask. I have contacted NewBlue support but haven't found a resolution yet.

I recently changed to a new computer and I'm having a problem with CartoonerPlus (3.0.231017) and Vegas 21 (build 208).

I found that a preset (Animation) I used for a project created on the old computer did not carry over to the new computer and there is a gray/black overlay across the video. Some of the presets will work but others do not.

Here are some of the presets that cause a Grey/Dark Overlay: Animation, Electric Night, Hallucination, Illustrations, Light Cartoon, Paint Blobs, Pencil Test. I did not check every preset.

I installed Stylizers 5 Ultimate thinking that might be the problem but that removed CartoonerPlus, in the project, and substituted Stylizers 5 Ultimate. I was not able to add CartoonerPlus. Once I uninstalled Stylizers 5 Ultimate, CartoonerPlus returned to the project.

System:

Windows 11 Pro

12th Gen Intel(R) Core(TM) i7-12700H 2.30 GHz 32 GB

Intel Arc A770M Graphics w/ 16GB GDDR6

All drivers up to date as of 3-1-24.

Any ideas most appreciated.

Thank you

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Comments

Art-Munson wrote on 3/11/2024, 11:24 AM

Well, it seems I have found the final solution. I was having some problems with Boris effects also and Maisie (at Boris) suggested the following:

Vegas caches some info about host plugins in a folder like this (adjust for your version of vegas): C:\Users\YOUR_ACCOUNT_NAME\AppData\Local\Vegas Pro\21.0 To purge the Vegas plugin cache you can delete the svfx_plugin_cache.bin and plugin_manager_cache.bin files in that folder and then delete all the files in there of form svfx_Ofx*.log Then relaunch Vegas and it will rescan all the plugins.

The OFX entries pertained to Boris and fixed their problem but deleting the two caches, I'm guessing, fixed the NewBlue problem.

jetdv wrote on 3/12/2024, 6:44 PM

Honestly clearing the cache is typically one of the first things we recommend. I guess that sort of slipped through the cracks with you probably because it was initially working for you.

Art-Munson wrote on 3/12/2024, 7:33 PM

@jetdv Sometimes it's the most obvious. Lesson learned for me! Thanks again for all of your help.