Problem with support page.

Rosebud wrote on 11/9/2007, 10:02 AM

I have problem to access to some of my support tickets.
I can access to my support page, but when I clicks on some of my questions, I get the following error: “ Permission Denied, You do not have permission to access this document”.

Does some of you have same problem ?
Tia
Gilles

Comments

Rosebud wrote on 11/12/2007, 7:20 AM

I'm the only one having this problem ?

rs170a wrote on 11/12/2007, 7:24 AM

Gilles, I just tried it and it worked fine for me.

Mike

TheHappyFriar wrote on 11/12/2007, 7:56 AM

try clearing cookies.

Rosebud wrote on 11/13/2007, 10:04 AM

Thanks to all.
Clearing cookies don’t solve my problem.
I’m still waiting an answer from tech support.

dogwalker wrote on 11/13/2007, 10:48 AM

Rosebud, I'm having the same problem, but only on the latest tickets. If I click one I created weeks ago, it works. If you have any which do work, then a workaround is to select that one, then click on the "My Support Account" tab, which will allow you to see the later ones.

Weird stuff, let me know what you find out.

Rosebud wrote on 11/30/2007, 12:52 AM

let me know what you find out.

Problem solved.
Dogwalker, You have to contact tech support to solve this issue (only Sony webmaster can solve it).