Question Re Installation - Told to Come Here When I posted to Magix

ILoveAI wrote on 11/1/2023, 8:30 PM

Hi everyone, I have mucked up my installation and am looking for help. I'll try to be as succinct as I can.

I downloaded Vegas Pro 21 yesterday. To my C Drive.

Then I decided to opt in for a TRIAL of Vegas Pro Post and decided to put the files on my F Drive as I don't have much room left on my C Drive.

Then today I decided to subscribe so I would have access to stock footage etc. and most of the files were already downloaded as part of the trial yesterday so I hit "cancel" on those particular ones. I put each of the addons in their own folder that I created on my F Drive thinking Vegas Pro 21 would know where to look. But it doesn't.

Now because I subscribed and downloaded more files I have two Vegas Pro 21 folders in my program files directory and I cannot download stock footage.

Do I need to completely reinstall Vegas Pro 21, or can I do a complete new reinstall of all the Vegas Pro Post files and put them in the right place, now that I'm subscribed. If so, where do they all go please? I have searched the forums for "installation location" and looked elsewhere for the answer but nothing has come up.

I have since deleted all the files installed on my F Drive (both as part of the trial and as part of the subscription) except Acid Pro which won't delete and keeps telling me it is in use when I don't have Vegas Pro 21 open or anything apart from the file explorer at the time.

Do I even need to worry about this. Can I put all of the addons in folders of my choosing. If this is the case, then why can I still not access stock footage please.

I feel a bit stupid but it is what it is. Could someone please help me and thank you

Comments

EricLNZ wrote on 11/2/2023, 3:08 AM

@ILoveAI You've solved your Hub Content Download problem in your thread https://www.vegascreativesoftware.info/us/forum/active-subscriptions-show-downloads-available-but--143248/

Is there anything in this thread which is still unresolved and you need help with?

lan-mLMC wrote on 11/2/2023, 3:53 AM

I think, common version and subscribed version have different serial numbers.

You need to deactivate common version on your computer, and then enter the serial number of the subscription version to activate 365.

andyrpsmith wrote on 11/2/2023, 5:31 AM

It would make sense to 1). Make space on your C: drive, by moving files such as video, photos and games to your F: drive and making sure you let the programs on C: know where the moved files are located, or 2). even better buy a larger SSD and clone your current C: drive to increase current capacity. Vegas is best installed on your C: drive. Also really avoid going into the registry and deleting entries unless you know what you are doing.

ILoveAI wrote on 10/30/2024, 2:46 AM

@Ian-mLMC Thank you, I'll try deactivating the common version on my computer. That makes sense. @andyrpsmith I have a new computer with a 4TB SSD. There's a lot of assumptions there. All files were installed on C drive. I won't be going to the registry. Thank you for your response though

ILoveAI wrote on 10/30/2024, 2:50 AM

Wait, sorry, what do you mean by deactivate the common version on my computer. I have Vegas Pro 21 on my computer. I used to subscribe to Post 365 a while back and this is a new subscription restarted after a few months. I don't have Version 22, and the installation is stopped at 0% installing. I'm confused and I'm sorry.

ILoveAI wrote on 10/30/2024, 2:53 AM

I found out how to deactivate my current version. I still have the same problem.

ILoveAI wrote on 10/30/2024, 3:13 AM

Okay. I have opened Vegas Pro 21 with the new serial number I received today and I can access stock footage etc. However this is Version 21 and the Vegas Pro Suite 365 comes with Version 22 and that is not downloading and won't move past 0% and the Continue button won't work.

ILoveAI wrote on 10/30/2024, 3:14 AM

I'm downloading Version 22 from within Version 21. Thanks everyone.