"Render as.." always causes instant Vegas Pro 18 crash.

Dave-Shoe wrote on 2/7/2021, 3:43 PM

I am running a Dell Precision M6700 workstation (2012ish 3rd Gen Intel i7-3920XM, Nvidia K5000M, 32GB, SSDs, UEFI boot w/option, originally Win7Pro) with new Windows 10 Pro installation starting from scratch, Nvidia's Optimus "Nvidia/Intel GPU autoswitch" is activated in BIOS, I let Dell auto-download all the latest BIOS/drivers for this workstation, and then I have Dell run a performance check. All checks good. Vegas Pro 18 (Build 373) then installs without problem, and though I remain a Vegas newby, it seems to run well. Vegas did autodetect both my Nvidia K5000M GPU and Intel 4000HD GPU. One major bug I have run across is: whenever I click on "Render as..", I get an instant Vegas Pro 18 crash, followed instantly by a "Problem Report" window opening (Formats/Templates window never opens). This is consistent and repeatable, and happens on my two identical M6700 workstations, with same 0xe0434352 Unmanaged Exception. It does not happen on my M6800 workstation, and that 4th-Gen Intel i7-4800MQ K3100M (non-UEFI legacy BIOS boot, with Nvidia Optimus active, originally Win7Pro) renders fine in Windows 10 (in both older Win10 version 1809 and current 1909). My goal is to get my M6700s working, as they have stronger GPUs. I recognize Vegas Pro 18 is only certified for Intel 6th Generation and above, but I know Vegas also hopes to keep working as well as possible on older generation processors. I've done some troubleshooting - temporarily setting (one at a time, with Windows reboots between) Vegas>Options>Preferences>Video>GPUaccel to off, disable Windows firewall, disable QSV - with no change in crash behavior. I then updated (one at a time, with Windows reboots between) Vegas to build 434, Nvidia graphics driver to newer Vegas K5000M recommendation, Intel graphics driver to Vegas 4000HD recommendation (Intel would not install it, as Intel mentioned my M6700 cannot use the newer driver, only the Dell recommended older 4000HD driver), with no change in crash behavior. I then got to the line in the Vegas troubleshooting FAQ that spoke more about Intel GPU issues. I went to BIOS, de-selected Nvidia Optimus (changes workstation from Nvidia/Intel GPU autoselect to Nvidia-only GPU), rebooted, and "Render as.." now gets to the "Formats/Templates" window without crash. I suspect this has fixed the problem. To summarize: I think my failure was singularly associated with Nvidia's Optimus software not being compatible between my aged workstation and Vegas Pro 18, and I needed to unselect Optimus in BIOS, causing the Nvidia GPU to run full-time to be compatible with Vegas Pro 18 (Optimus did still work fine with all of my other programs, including SolidWorks, Creo, Autodesk). I can live with this. The first workstation I installed Vegas on two months ago was my Win10 Legacy-BIOS M4700 with Optimus active (same Intel QM77 Express chipset as my UEFI M6700s) and Vegas failed to run, indicating Optimus, in combination with Intel 3rd Gen CPU and Nvidia K2000M/K5000M GPU, doesn't work with Vegas 18. Specifically, Vegas 18 won't work with the Intel GPU (which is inside the Intel CPU) on my M4700/M6700s. I sent in a "Problem Report" back then and switched to my Legacy-BIOS M6800 (Vegas worked with Optimus active), and later these two M6700s.

Comments

set wrote on 2/7/2021, 4:09 PM

Thanks @Dave-Shoe for reporting and share one of possible solution.

Must admit that this issue is quite frustrating to me personally in my ASUS ROG laptop system and many others have also reporting similar issues. Developers also trying to find out as well the source of problem.

Yet, I have invited many users having similar issues to send their reports contains username or name as requested by the developers, and me personally suggest to add hashtag #renderascrash. Detail explanation here:

https://www.vegascreativesoftware.info/us/forum/file-render-as-crashes-issues-renderascrash--126883/

And I'm also going to put your info there as one possible solution.

I may need to try this as well.

Setiawan Kartawidjaja
Bandung, West Java, Indonesia (UTC+7 Time Area)

Personal FB | Personal IG | Personal YT Channel
Chungs Video FB | Chungs Video IG | Chungs Video YT Channel
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Pond5 page: My Stock Footage of Bandung city

 

System 5-2021:
Processor: Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz   2.90 GHz
Video Card1: Intel UHD Graphics 630 (Driver 31.0.101.2127 (Feb 1 2024 Release date))
Video Card2: NVIDIA GeForce RTX 3060 Ti 8GB GDDR6 (Driver Version 551.23 Studio Driver (Jan 24 2024 Release Date))
RAM: 32.0 GB
OS: Windows 10 Pro Version 22H2 OS Build 19045.3693
Drive OS: SSD 240GB
Drive Working: NVMe 1TB
Drive Storage: 4TB+2TB

 

System 2-2018:
ASUS ROG Strix Hero II GL504GM Gaming Laptop
Processor: Intel(R) Core(TM) i7 8750H CPU @2.20GHz 2.21 GHz
Video Card 1: Intel(R) UHD Graphics 630 (Driver 31.0.101.2111)
Video Card 2: NVIDIA GeForce GTX 1060 6GB GDDR5 VRAM (Driver Version 537.58)
RAM: 16GB
OS: Win11 Home 64-bit Version 22H2 OS Build 22621.2428
Storage: M.2 NVMe PCIe 256GB SSD & 2.5" 5400rpm 1TB SSHD

 

* I don't work for VEGAS Creative Software Team. I'm just Voluntary Moderator in this forum.

set wrote on 2/7/2021, 4:35 PM

cc @Piotr-Banasiak

regarding to your report here: https://www.vegascreativesoftware.info/us/forum/vegas-pro-18-update-3-build-434-general-discussion--126817/#ca789124

Try above's advice and let us know.

Setiawan Kartawidjaja
Bandung, West Java, Indonesia (UTC+7 Time Area)

Personal FB | Personal IG | Personal YT Channel
Chungs Video FB | Chungs Video IG | Chungs Video YT Channel
Personal Portfolios YouTube Playlist
Pond5 page: My Stock Footage of Bandung city

 

System 5-2021:
Processor: Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz   2.90 GHz
Video Card1: Intel UHD Graphics 630 (Driver 31.0.101.2127 (Feb 1 2024 Release date))
Video Card2: NVIDIA GeForce RTX 3060 Ti 8GB GDDR6 (Driver Version 551.23 Studio Driver (Jan 24 2024 Release Date))
RAM: 32.0 GB
OS: Windows 10 Pro Version 22H2 OS Build 19045.3693
Drive OS: SSD 240GB
Drive Working: NVMe 1TB
Drive Storage: 4TB+2TB

 

System 2-2018:
ASUS ROG Strix Hero II GL504GM Gaming Laptop
Processor: Intel(R) Core(TM) i7 8750H CPU @2.20GHz 2.21 GHz
Video Card 1: Intel(R) UHD Graphics 630 (Driver 31.0.101.2111)
Video Card 2: NVIDIA GeForce GTX 1060 6GB GDDR5 VRAM (Driver Version 537.58)
RAM: 16GB
OS: Win11 Home 64-bit Version 22H2 OS Build 22621.2428
Storage: M.2 NVMe PCIe 256GB SSD & 2.5" 5400rpm 1TB SSHD

 

* I don't work for VEGAS Creative Software Team. I'm just Voluntary Moderator in this forum.

set wrote on 2/7/2021, 6:55 PM

I just try browsing my BIOS level of my ASUS ROG laptop, but can't find out how to disable the intel UHD... seems not possible. - Need to find a way to prevent VP from detecting the Intel GPU and only seeing Nvidia GPU completely from Win10 OS level.

Setiawan Kartawidjaja
Bandung, West Java, Indonesia (UTC+7 Time Area)

Personal FB | Personal IG | Personal YT Channel
Chungs Video FB | Chungs Video IG | Chungs Video YT Channel
Personal Portfolios YouTube Playlist
Pond5 page: My Stock Footage of Bandung city

 

System 5-2021:
Processor: Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz   2.90 GHz
Video Card1: Intel UHD Graphics 630 (Driver 31.0.101.2127 (Feb 1 2024 Release date))
Video Card2: NVIDIA GeForce RTX 3060 Ti 8GB GDDR6 (Driver Version 551.23 Studio Driver (Jan 24 2024 Release Date))
RAM: 32.0 GB
OS: Windows 10 Pro Version 22H2 OS Build 19045.3693
Drive OS: SSD 240GB
Drive Working: NVMe 1TB
Drive Storage: 4TB+2TB

 

System 2-2018:
ASUS ROG Strix Hero II GL504GM Gaming Laptop
Processor: Intel(R) Core(TM) i7 8750H CPU @2.20GHz 2.21 GHz
Video Card 1: Intel(R) UHD Graphics 630 (Driver 31.0.101.2111)
Video Card 2: NVIDIA GeForce GTX 1060 6GB GDDR5 VRAM (Driver Version 537.58)
RAM: 16GB
OS: Win11 Home 64-bit Version 22H2 OS Build 22621.2428
Storage: M.2 NVMe PCIe 256GB SSD & 2.5" 5400rpm 1TB SSHD

 

* I don't work for VEGAS Creative Software Team. I'm just Voluntary Moderator in this forum.

Dave-Shoe wrote on 2/7/2021, 9:56 PM

ASUS ROG is a new term for me, and search brings up a whole bunch of computers. More detail might provide me a productively focused search.

set wrote on 2/8/2021, 7:00 AM

apologize... that's what I personally always called that to my laptop 🙏 - to be more precise: Laptop ASUS ROG model GL504GM.

Laptop designed targeted for gamers, a bit equivalent to Dell Alienware.

*ROG = Republic of Gamers

Last changed by set on 2/8/2021, 7:01 AM, changed a total of 1 times.

Setiawan Kartawidjaja
Bandung, West Java, Indonesia (UTC+7 Time Area)

Personal FB | Personal IG | Personal YT Channel
Chungs Video FB | Chungs Video IG | Chungs Video YT Channel
Personal Portfolios YouTube Playlist
Pond5 page: My Stock Footage of Bandung city

 

System 5-2021:
Processor: Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz   2.90 GHz
Video Card1: Intel UHD Graphics 630 (Driver 31.0.101.2127 (Feb 1 2024 Release date))
Video Card2: NVIDIA GeForce RTX 3060 Ti 8GB GDDR6 (Driver Version 551.23 Studio Driver (Jan 24 2024 Release Date))
RAM: 32.0 GB
OS: Windows 10 Pro Version 22H2 OS Build 19045.3693
Drive OS: SSD 240GB
Drive Working: NVMe 1TB
Drive Storage: 4TB+2TB

 

System 2-2018:
ASUS ROG Strix Hero II GL504GM Gaming Laptop
Processor: Intel(R) Core(TM) i7 8750H CPU @2.20GHz 2.21 GHz
Video Card 1: Intel(R) UHD Graphics 630 (Driver 31.0.101.2111)
Video Card 2: NVIDIA GeForce GTX 1060 6GB GDDR5 VRAM (Driver Version 537.58)
RAM: 16GB
OS: Win11 Home 64-bit Version 22H2 OS Build 22621.2428
Storage: M.2 NVMe PCIe 256GB SSD & 2.5" 5400rpm 1TB SSHD

 

* I don't work for VEGAS Creative Software Team. I'm just Voluntary Moderator in this forum.

Dave-Shoe wrote on 2/8/2021, 10:57 AM

Thanks. The GL504GM is a bit too new for me to study. My goal was to find similarities between my older setup and yours, and how various common features might cause this "Render As" issue.