Running MSP 16, but MSP 17 just crashes on startup

Paul-Bax wrote on 10/22/2020, 9:24 AM

Running MSP 16, download a trial of MSP 17 but it just crashes on startup (after confirming wan to run trial - splash windows shows loading file manager. Can't seem to find any support options from Magix, so has anyone any ideas how I might proceed. Have tried rebooting PC, uninstall and reinstall. MSP 16 still running ok.

problem Description
   Application Name:    Movie Studio Platinum
   Application Version: Version 17.0 (Build 179)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe
   Fault Address:       0x00007FFA20AE09F0
   Fault Offset:        0x00007FFA20AE09F0

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe
   Process Version:     Version 17.0 (Build 179)
   Process Description: Movie Studio Platinum
   Process Image Date:  2020-09-03 (Thu Sep 03) 00:15:18