Screen capture: pnp monitor not showing - AMD issue??

Jon-W wrote on 6/5/2023, 6:26 PM

I am having issues with screen capture in Vegas Pro 20. The pnp monitor is showing as a blank screen, while the webcam is showing. I have tried to resolve this and looked at my monitors and I have an integrated monitor.

I looked online which said to install the pnp driver by searching for it which I have done. The screen capture did then show but then next time I turned on my PC it has gone again. Installing the driver again has not worked. It is pretty frustrating.

Looking at this thread https://www.vegascreativesoftware.info/us/forum/screen-capture--129101/#ca810280 it says that "The Screen Capture utility currently is not compatible with AMD gpus". Looking at my display adaptors I have AMD Radeon (TM) Graphics. So I assume this is the problem

This was two years ago. Is this going to get fixed any time soon? One of the reasons I purchased the latest Vegas Pro was that it also did screen capture, so kind of feel like I have been conned if I can't use this function. Feeling pretty unhappy if this is the case.

Help very much appreciated to clarify all this please. Thank you.

HP Pavilion All-in-One Desktop 24-ca0xxx     
Processor    AMD Ryzen 7 5700U with Radeon Graphics            1.80 GHz
Installed RAM    16.0 GB (15.4 GB usable)
System type    64-bit operating system, x64-based processor
Edition    Windows 11 Home
Version    23H2
Installed on    ‎02/‎02/‎2023
OS build    22631.3374
Experience    Windows Feature Experience Pack 1000.22688.1000.0

Vegas Pro Version 20.0 (Build 411)
 

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