SCS wants help to "improve Vegas Pro 11"!

VanLazarus wrote on 2/10/2012, 3:09 AM

Something just happened that blew my mind. I received an email from SCS about a support ticket entitled "Please help us improve Vegas Pro 11". In the ticket they say:
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My name is Paddy Cassidy, and I'm a Software Quality Assurance Engineer for Sony Creative Software. Based on your recent posts in our Sony Vegas-Video forum, it appears you may be one of several users who have reported difficulty making the transition to Vegas Pro 11 from an earlier version.

We appreciate your passion and commitment to Vegas Pro, and if you share our desire to continue to improve it, please consider our offer to set up a call with us to discuss your specific situation. We would like to know what the major issues are preventing you from adopting Vegas Pro 11 into your workflow. If there are problems occurring that are unique to your system, we'd like the opportunity to help resolve those. If the problems are due to bugs in Vegas, we'd appreciate your assistance in helping to identify them in order to ensure they are fixed as quickly as possible.

If you're encountering instability problems in Vegas Pro 11, we'd also like to gain a better understanding of your hardware configuration, third-party software tools, and overall workflow, so we can narrow down the cause. It's possible your issue(s) are among those that are fixed for our upcoming maintenance release. If so, perhaps you would be willing to beta test these builds prior to their release.

If you are willing to arrange a phone appointment, please update this support incident, including your phone number and a date and time that we can chat for 20-30 minutes.

Thank you for your consideration,

Paddy Cassidy
SQA Engineer
Sony Creative Software
www.sonycreativesoftware.com
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I will spend some time gathering up my issues with Vegas 11, send them a full report, and will happily talk with an engineer in person on the phone.

I'll keep you posted.

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Comments

TeetimeNC wrote on 4/15/2012, 8:15 AM

>Also Adobe use CUDA and seem to have their own code. SCS use OpenCL.

CS6 supports OpenCL, but of course we don't know yet if CS6 will be stable.

/jerry

VanLazarus wrote on 6/25/2012, 6:35 AM

Unfortunately, it appears that all efforts to report bugs and assist in identifying methods to recreate them does not have any effect on the speed with which they are fixed. In fact, SCS has been unable to fix even ONE bug I have reported in the last 4 months.

My concerns for the degrading stability of Vegas Pro seem to have fallen on deaf ears, and if SCS is concerned, I have yet to see any results of their concern. I greatly fear that Vegas Pro 12 will be released with as many bugs as Vegas 11 currently has, probably more.

I sincerely hope I'm wrong, but it is not looking good.

farss wrote on 6/25/2012, 7:23 AM

"Unfortunately, it appears that all efforts to report bugs and assist in identifying methods to recreate them does not have any effect on the speed with which they are fixed. In fact, SCS has been unable to fix even ONE bug I have reported in the last 4 months."

Thanks for the update although I held out a glimmer of hope that the news would be better. I'd at least of hoped they could have identified the cause of one of your problems even if they were not able to fix it quickly.

Bob.

craftech wrote on 6/25/2012, 9:27 AM

A nice "start" would be for one of the SCS reps to post a comment right here in this thread instead of all of us having to draw conclusions or make assumptions both positive and / or negative.

John

Christian de Godzinsky wrote on 6/25/2012, 11:22 AM

Ditto...

And what about the sudden SCS' public interest to find new beta testers among us (complainers/whiners) - a thing totally unheard and unseen before..?

My whining will probably diminish if they accept my application, but that is not probably the solution to fix the real (software) problems - to quiet us down? Reading your info about the ability (or disability) to fix even a single error you reported during these 4 moths, is somewhat scary... How would my input differ from yours... ?

I would really be prudent to get some first hand info from SCS, some kind of constructive update what is happening? We need that definitively, we who have problems and need to reinforce our believes in this somewhat crippled product. What is going on? When do we get the next patch and what will be fixed?

It would be very shortsighted of SCS to publish V12 without fixing the serious problems in VP11 first. History tends to repeat itself, but not anymore for me. Going from VP9 to VP10 was already a horror that is hard to forget...

Again - I understand that many of you have a completely smooth ride - but for the rest of us - that fact does not make our lives easier trying to work(around) with a product we once loved so much...

Cheers,

Christian

519tbarr wrote on 6/25/2012, 2:26 PM

Why can't sony creative software do something like this for Acid Pro?
Great for Vegas but the loyal Acid Pro users sure feel left out.

Andy_L wrote on 6/25/2012, 5:50 PM

Any time I hear the words Acid Pro I shudder. The fate of AP says a lot about Sony as a software developer.

Pete Ferg wrote on 6/25/2012, 7:38 PM

Remember Speed Razor? How long is Vegas viable?

Radio Guy wrote on 6/25/2012, 8:04 PM

Remember Speed Razor? Oh my God. Has it been that long. There was even a 64 bit back version in the 90s running on my old Dec Alphas. When 500Mhz was considered a real power house processor.