I tried to contact the support but couldn't find it. I have a Sony Vegas 11 serial key that i bought some years ago. I decided to install it again to make a video and it says the serial is not valid anymore.
But, if you were asked for 'interview' I Need Help With...; you will have to navigate by click any help choices, and after 'Perhaps This Will Help You...' suggestions appear, click 'Search for Other solutions', type search the closest keyword, 'find a solution', then find in the most bottom choice: 'Send a support request'
There finally you get a form with the title already filled from previous search keyword.