Gid wrote on 8/29/2023, 1:55 PM

@bellaballerina Hi, just a thought, when you put the activation key in are you inc the P at the start, you don't need to add that as it's already applied?

Vegas Pro 21 
Magix Movie Studio Platinum 2024 - from 2004-ish - Latest version,
Magix VPX14
Boris Continuum & Sapphire, 
Silhouette Standalone + Plugin, 
Mocha Pro Standalone + Plugin, 
Boris Optics,
Desktop PC Microsoft Windows 10 Pro - 64-Bit
AMD Ryzen Threadripper PRO 3975WX 3.5GHz 32 Core
Corsair iCUE H150i RGB PRO XT 360mm All-in-One Liquid CPU Cooler
RAM 256GB ( 8x Micron 32GB (1x 32GB) 2666MHz DDR4 RAM )
2x Western Digital Black SN850 2TB M.2-2280 SSD, 7000MB/s Read, 5100MB/s Write
(programs on one, project files on the other)
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Fractal Design Define 7 XL Dark TG Case with 3 Fans
Dell SE3223Q 31.5 Inch 4K UHD (3840x2160) Monitor, 60Hz, 

I'm 55, I've been a UK joiner for 39yrs, apprentice trained & time served, I make videos about my work & post them on Youtube so that I can share what I've learnt over the yrs,

At the moment my filming is done with a Samsung Galaxy S23 Ultra 

VEGASDerek wrote on 8/29/2023, 1:59 PM

Double check that you downloaded the right product. That error would indicate that you are trying to activate the wrong product. What specific product are you trying to activate?

bellaballerina wrote on 8/29/2023, 5:10 PM

Yeah I left off the P at the beginning as it's already in the box next to it. I've also made sure I downloaded the correct product directly from the my products section in my dashboard. Trying to activate Vegas Movie Studio v17

EricLNZ wrote on 8/29/2023, 6:13 PM

@bellaballerina There are two VMS17 versions - the basic Vegas Movie Studio 17 and Vegas Movie Studio 17 Platinum. Check that you have downloaded the correct version although from your comments it's unlikely if you are using your Magix account Products area.