serial number saying already in use

Darlene-Sangueza wrote on 2/28/2021, 9:19 PM

Can someone let me know how to bypass this. I have installed my program and it keeps saying my serial number is already in use

Comments

set wrote on 2/28/2021, 9:51 PM

check your account at www.magix.com / www.vegascreativesoftware.com , in my product section

Darlene-Sangueza wrote on 2/28/2021, 9:59 PM

I did. This is the first time I’m am using this program. And it won’t let me bypass the serial “error 14”

EricLNZ wrote on 2/28/2021, 10:38 PM

Which version do you have and from where did you purchase it?

Darlene-Sangueza wrote on 2/28/2021, 10:40 PM

Vegas movie studio 17 platinum; and there is no number for tech support. It’s very frustrating

set wrote on 2/28/2021, 10:56 PM

Tech question:

https://www.vegascreativesoftware.info/us/support/article/how-do-i-contact-technical-support--1513/

(Please note that this link mentions magix.info which is for MAGIX line of products. You need to regard it only as general advice on how to proceed when making a support request. The process is similar but you need VEGAS Support if you have a VEGAS product.)

A link to a user-created tutorial video for VEGAS Support is here https://www.vegascreativesoftware.info/us/forum/ask-support-advice--120281/

Sales question:

If you have a VEGAS product (Pro or Movie Studio) bought from the website's Online Shop, try https://www.vegascreativesoftware.info/us/support/interview/ > Order/Delivery/Payment. Click on until you get to submit a Support request.