Serial # registered to another email address

Lawrence-Rudolph wrote on 8/26/2022, 5:10 PM

Using Movie Studio 2022 Platinum on MS Windows 10 PC. I did change my email address after installation. Received following message when I tried to bring a video file (mpeg-4-codec) into Movie Studio:

This serial number has been registered to another email address. Please contact Magix support. Error code: -24

Not sure how to fix this.