Serious Crashing....

CorTed wrote on 10/5/2018, 12:00 AM

I am at a loss as to what is happening....

Here is what I am running:
i7 5930 3.5Ghz 64Gig Ram GTX1080
running Win 10 V16 build 261

Been working on a project using 4K HD and various jpegs. Project set at 1080 HD

Have been working just fine and the project is approx. 30 min long.

Something is really screwing up and getting worse.
At first it would freeze and crash the program as I was previewing the timeline, then it got worse.

Now it actually shut the computer down as soon as I load in a SINGLE video to the timeline and hit play!!!!

So it does not really seem to be project related.

I have changed Nvidia drivers, rolled up & down No change.

Checked memory all appears fine.

Set the bios to default values, so no overclocking.

Removed all OFX plug-ins

re-installed V16 2 times, no luck!

Any and all other software I am running on the computer works like a charm...
It is not temperature related as it kills the PC as soon as I try to view a file on the timeline.

Any suggestions where to look?

Comments

fr0sty wrote on 10/5/2018, 12:54 AM

shut the computer down as in powered off, froze, or rebooted?

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

CorTed wrote on 10/5/2018, 8:08 AM

shut the computer down as in powered off, froze, or rebooted?

I am talking powered off!!

NickHope wrote on 10/5/2018, 8:21 AM

Work through this: https://www.vegascreativesoftware.info/us/forum/faq-troubleshooting-crashing-and-stability--104785/

CorTed wrote on 10/5/2018, 8:36 AM

Nick, I have used your troubleshooting notes extensively. No fix found so far.

 

OldSmoke wrote on 10/5/2018, 8:52 AM

Nick, I have used your troubleshooting notes extensively. No fix found so far.

You have gone through all the troubleshooting points in 15 minutes? That’s fast!

Proud owner of Sony Vegas Pro 7, 8, 9, 10, 11, 12 & 13 and now Magix VP15&16.

System Spec.:
Motherboard: ASUS X299 Prime-A

Ram: G.Skill 4x8GB DDR4 2666 XMP

CPU: i7-9800x @ 4.6GHz (custom water cooling system)
GPU: 1x AMD Vega Pro Frontier Edition (water cooled)
Hard drives: System Samsung 970Pro NVME, AV-Projects 1TB (4x Intel P7600 512GB VROC), 4x 2.5" Hotswap bays, 1x 3.5" Hotswap Bay, 1x LG BluRay Burner

PSU: Corsair 1200W
Monitor: 2x Dell Ultrasharp U2713HM (2560x1440)

CorTed wrote on 10/5/2018, 9:21 AM

No, I have been working this problem for the last 5 days, and have gone through most all of the issues outlined.

JesusSheep-1965 wrote on 10/5/2018, 10:01 AM

I Also Crashed When i removed files from Vegas My Vegas Project .

matthias-krutz wrote on 10/5/2018, 11:11 AM

Have you tried working with the Project Media Window closed? For testing, I am working on a larger HD project with VP16 Build 261. What I can say is, I have to close the project media window and from time to time clear the dynamic RAM. Clearing the dynamic RAM (set to 0 and then reset to the previous value) will help whenever the timeline cursor jumps at the beginning of playback. However, 4K footage can cause additional problems.

Desktop: Ryzen R7 2700, RAM 32 GB, X470 Aorus Ultra Gaming, Radeon RX 5700 8GB, Win10 2004

Laptop: T420, W10, i5-2520M 4GB, SSD, HD Graphics 3000

VEGAS Pro 14-18, Movie Studio 12 Platinum, Vegasaur, HOS, HitfilmPro

JesusSheep-1965 wrote on 10/5/2018, 6:07 PM

My Problem Was When i Removed the media using Vegas it Crashed.

CorTed wrote on 10/5/2018, 9:06 PM

Work through this: https://www.vegascreativesoftware.info/us/forum/faq-troubleshooting-crashing-and-stability--104785/

Nick, I must have missed some of your tips as when I got home tonight I decided to do your tip regarding clearing the temp files (which was one of the ones I had not done yet):

https://www.vegascreativesoftware.info/us/forum/tips-clean-up-of-vegas-temp-files--104216/

 

And I will say that did it !!

 

I worked for over 5 days trying to figure out why my computer would just up and turn itself off?? not realizing a temp file would be the culprit

So at this point I am a happy camper, and suggest that everyone should delete their temp file as described in the link above.

 

CorTed wrote on 10/5/2018, 10:06 PM

Sorry, spoke too soon. Only fixed it for about half an hour.... back to computer crashing & shutting down. ??

Grazie wrote on 10/5/2018, 10:18 PM

Nasty. Possible over heating, due to dust and hairs? Open the PC case and do a visual inspection of the Vents, Fan inputs and any Filters.

CorTed wrote on 10/5/2018, 10:49 PM

Thanks Grazie, but no overheating here! This is a really strange issue. I am now at the point where all I have to do is just start the program, load in a single video file and it crashes immediately. I am suspecting some sort of driver or plug-in, but I am at a loss as to where to go look....

NickHope wrote on 10/5/2018, 11:11 PM

What's the format of your footage and how was it created? A MediaInfo report might help, and please consider sharing one or more sample files (e.g. on Dropbox, Google Drive, OneDrive, mega.nz, wetransfer.com or mediafire.com) for users here to test on their systems.

CorTed wrote on 10/5/2018, 11:42 PM

Nick, I really have no clue what is going on. At this point I can put any kind of file onto then timeline start playing it and within 2 seconds it crashes and turns off the PC ??
I tried HD, 4K etc. everything will crash it.

What is really weird is that all other programs I run do not exhibit this phenomena...

I have tried just about everything outside of re-installing Windows, and I am about ready to do that.

I even went as far as installing Resolve to see if that would work, and it does, although I have no clue on how to run it....

Again, this is a weird one. I have been running Vegas for more than 15 years, fixed many issues before, but this one got me stumped. (and pretty ticked off)

 

Former user wrote on 10/5/2018, 11:54 PM

My vegas 15 has never been the same since installing 16, which I uninstalled within a minute after seeing problems. Just the basic vegas crashing all the time, which was a thing of the past for many months until that unfortunate V16 install.

What version was your previous vegas?, do you have problems with that now where you never used to?

Grazie wrote on 10/6/2018, 1:21 AM

Unplug all usb devices and replug one by one.