Shuttle not working with Vegas Pro 17

Richard-Thornton wrote on 8/21/2019, 10:39 PM

Previous versions have worked but 17 for whatever the reason doesn’t. There’s nothing on any forms or in their documentation to address this. To my shock and amazement, I discovered that if I want any support, I have to pay for it. Not even 90 days? Try clicking on the link to email them, guess what doesn't work? Wtf? If I cannot get some type of support for what I consider a broken piece of software, I will demand a refund and this will be my last purchase.

Comments

Dot wrote on 8/21/2019, 11:09 PM

Did you reset the program to look for Vegas 17?

Grazie wrote on 8/21/2019, 11:30 PM

@Richard-Thornton - Are you referring to the Contour “Shuttle” Pro? If so.....

Previous versions have worked but 17 for whatever the reason doesn’t.

@Richard-Thornton - I hear your frustration. However CSP working nicely here.

There’s nothing on any forms or in their documentation to address this.

@Richard-Thornton - Nothing to address for me.

To my shock and amazement, I discovered that if I want any support, I have to pay for it.

@Richard-Thornton - Why do you think that MAGIX shouldn’t charge you for support for a Third Party Supplier? CSP isn’t a MAGIX product. But you may have a different opinion. I’d like to you hear you explain. Previous versions of VP would have had the CSP Config files already included. This is early days.

f I cannot get some type of support for what I consider a broken piece of software, I will demand a refund and this will be my last purchase.

@Richard-Thornton - It’s not been my experience and of course that’s your decision as to what you want to do.

But...... If you’d like some support from us here just ask. I noticed you haven’t asked anything from us. I like a good rant and I can do it with the best. 😉

CSP2 is working fine here, on VP17. Are you interested?

Last changed by Grazie on 8/21/2019, 11:33 PM, changed a total of 1 times.

Grazie

PC 7 64-bit 16gb * Intel® Core™i7-2600k Quad Core 3.40GHz * 2GB NVIDIA GEFORCE GTX 560 Ti

PC 10 64-bit 64gb * Intel® Core™i9 - 3.3GHz * 40Gb NVIDIA  GeForce RTX 2070

Cameras: Canon XF300 + PowerShot SX60HS Bridge

Kinvermark wrote on 8/22/2019, 12:35 AM

Contour shuttle pro works fine here too. Be happy to explain what to do, but first retract the whole "WTF" bluster and calm down.

Grazie wrote on 8/22/2019, 12:50 AM

+ @Kinvermark .

Grazie

PC 7 64-bit 16gb * Intel® Core™i7-2600k Quad Core 3.40GHz * 2GB NVIDIA GEFORCE GTX 560 Ti

PC 10 64-bit 64gb * Intel® Core™i9 - 3.3GHz * 40Gb NVIDIA  GeForce RTX 2070

Cameras: Canon XF300 + PowerShot SX60HS Bridge

GerY wrote on 8/23/2019, 12:51 PM

It works for me to

michael-cookson wrote on 8/23/2019, 4:40 PM

My shuttle express works great once I set it up to use V17.

 

walter-inspruckner wrote on 8/25/2019, 6:49 AM

It works for me too😁

Walter

OldSmoke wrote on 8/25/2019, 12:10 PM

Did you reset the program to look for Vegas 17?

Actually you don't reset the program, you add Vegas 17 to the list.

Last changed by OldSmoke on 8/25/2019, 2:15 PM, changed a total of 1 times.

Proud owner of Sony Vegas Pro 7, 8, 9, 10, 11, 12 & 13 and now Magix VP15&16.

System Spec.:
Motherboard: ASUS X299 Prime-A

Ram: G.Skill 4x8GB DDR4 2666 XMP

CPU: i7-9800x @ 4.6GHz (custom water cooling system)
GPU: 1x AMD Vega Pro Frontier Edition (water cooled)
Hard drives: System Samsung 970Pro NVME, AV-Projects 1TB (4x Intel P7600 512GB VROC), 4x 2.5" Hotswap bays, 1x 3.5" Hotswap Bay, 1x LG BluRay Burner

PSU: Corsair 1200W
Monitor: 2x Dell Ultrasharp U2713HM (2560x1440)

Dot wrote on 8/25/2019, 12:33 PM

OldSmoke, yes, but I usually don't add, I just change the exe file it is looking for since generally the commands don't change and I have mine customized. So that is what I meant by reset.

 

OldSmoke wrote on 8/25/2019, 2:20 PM

OldSmoke, yes, but I usually don't add, I just change the exe file it is looking for since generally the commands don't change and I have mine customized. So that is what I meant by reset.

 

Same here but I just make a new entry from the same settings as the previous version so that the Shuttle works in all versions the same way.

Last changed by OldSmoke on 8/25/2019, 2:45 PM, changed a total of 1 times.

Proud owner of Sony Vegas Pro 7, 8, 9, 10, 11, 12 & 13 and now Magix VP15&16.

System Spec.:
Motherboard: ASUS X299 Prime-A

Ram: G.Skill 4x8GB DDR4 2666 XMP

CPU: i7-9800x @ 4.6GHz (custom water cooling system)
GPU: 1x AMD Vega Pro Frontier Edition (water cooled)
Hard drives: System Samsung 970Pro NVME, AV-Projects 1TB (4x Intel P7600 512GB VROC), 4x 2.5" Hotswap bays, 1x 3.5" Hotswap Bay, 1x LG BluRay Burner

PSU: Corsair 1200W
Monitor: 2x Dell Ultrasharp U2713HM (2560x1440)

Richard-Thornton wrote on 8/28/2019, 9:55 PM

 

Thank you for the feedback. Once I heard that others were not having the issue, I look to the operator, i.e., me as being the problem. Thank you again for your help. Cheers.

Grazie wrote on 8/28/2019, 10:03 PM

@Richard-Thornton - You’re welcome! Have you been able to get the CSP working?

Grazie

PC 7 64-bit 16gb * Intel® Core™i7-2600k Quad Core 3.40GHz * 2GB NVIDIA GEFORCE GTX 560 Ti

PC 10 64-bit 64gb * Intel® Core™i9 - 3.3GHz * 40Gb NVIDIA  GeForce RTX 2070

Cameras: Canon XF300 + PowerShot SX60HS Bridge

Richard-Thornton wrote on 8/28/2019, 10:15 PM

Yes, I was able to. As is usually the case in most of these situations, the problem turned out to be rather simple. The first profile I created had wrong settings, but I had neglected to delete it. The software referenced the very first profile. Once removed problem resolved. — a rookie mistake.

Grazie wrote on 8/28/2019, 10:34 PM

@Richard-Thornton - Been there, done that, will most likely repeat it again too! Glad you’re up and running again.

Grazie

PC 7 64-bit 16gb * Intel® Core™i7-2600k Quad Core 3.40GHz * 2GB NVIDIA GEFORCE GTX 560 Ti

PC 10 64-bit 64gb * Intel® Core™i9 - 3.3GHz * 40Gb NVIDIA  GeForce RTX 2070

Cameras: Canon XF300 + PowerShot SX60HS Bridge