Software/License transfer to new computer

Jmax wrote on 3/30/2022, 9:47 PM

Hi-
I am trying to install Movie Studio 16.0 Platinum to my new computer so I can continue editing my podcast.
I keep getting error 24 - the email address associated with the product key is already in use.
Fine.
I changed the email address - same error.
Apparently somehow the software was not registered with magix. I tried to register it, get an error that the license is already in use and I can't register it.

I need technical, functional assistance with transferring the software and license from my old computer to the new one so I can continue editing my podcast, otherwise I will have to look into other software.

Despite the pop-up that it's easy to contact support, there seems to be zero means to contact support directly for this.

Please help.

Thanks.

Comments

EricLNZ wrote on 3/31/2022, 4:07 AM

Your VMS16 Platinum will be registered to the email address you originally used when installing on your old computer. Is that still working? If so open VMS16 Platinum and watch what email address appears on the splash screen. Or when it's open look at Help\About which will show the email address it's registered to.

Also you don't need to transfer the licence. You can have VMS activated on two machines.

Jmax wrote on 3/31/2022, 8:18 AM

THANK YOU!

The font is so tiny on the VMS16 splash screen I never noticed that it posted the registered email.