Software will not run

Timothy-Hewlings wrote on 11/6/2020, 5:27 AM

Just bought Movie studio 17 Platinum build 204
Installs correctly
When I run it, it hangs at "Creating file I/O manager"
Running on a PC with I7 processor. 64 bit
Task manager tells me "File I/O surrogate (not visible) (32 bit)"
I have sent repeated error reports and had no response.

Comments

Steve Grisetti wrote on 11/6/2020, 7:10 AM

Can we assume your operating system is a full updated Windows 10 64-bit?

VEGASDerek wrote on 11/6/2020, 7:17 AM

Assuming you have Windows 10, do you have QuickTime installed on your system?

Timothy-Hewlings wrote on 11/6/2020, 12:37 PM

Thanks for the suggestions. Yes for windows 10. I have QuickTime 7, but I haven't used it for a while and it seems to hang as well.
I have installed the latest version of QuickTime and the latest version of the Yamaha-Steinberg driver and it still crashes.

Steve Grisetti wrote on 11/7/2020, 7:44 AM

Have you tried this?

https://www.vegascreativesoftware.info/us/forum/creating-file-i-o-manager-in-vegas-pro-11--97383/

Timothy-Hewlings wrote on 11/7/2020, 8:20 AM

No luck. There is no "File I/O manager" listed in my Task Manager. In the Movie Studio tab I do have "File I/O surrogate (not visible) 32 bit" listed. If I end that, nothing changes and the start up screen still says "Creating file I/O manager" .

Timothy-Hewlings wrote on 11/7/2020, 8:32 AM

When it crashes I get this:
Does this help?

Problem Description
   Application Name:    Movie Studio Platinum
   Application Version: Version 17.0 (Build 204)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe
   Fault Address:       0x00007FFFA65D295F
   Fault Offset:        0x00007FFFA65D295F

CalmBiker wrote on 1/17/2021, 8:25 AM

Did you ever get an answer to this? I have the same issue.

Timothy-Hewlings wrote on 1/18/2021, 6:26 AM

No. I have been corresponding with them and they have had no useful suggestions as yet.

CalmBiker wrote on 2/2/2021, 2:05 PM

After six months, I guess neither of us will have much hope then!

Timothy-Hewlings wrote on 2/2/2021, 3:11 PM

Doesn't look like it. I downloaded DaVinci Resolve at the recommendation of a friend in the business. It's free, it works AND you don't need obsolete unsupported plugins like Quicktime for Windows to run it.