Software won't download

Joshua17 wrote on 7/19/2021, 10:31 PM

Greetings: I bought the Vegas Movie Studio 17 software 5 months ago. I installed it and was using it without problems. A few days ago I had to uninstall it and when I want to install it again, the download does not go through or pauses indefinitely. Nothing like this had ever happened to me. Can anyone on the forum help?

* Windows 10 (64 Bits), Intel 7 (3.40 Gh), 8 RAM, nVidia GeForce GT430

Thanks in advance.

Comments

EricLNZ wrote on 7/19/2021, 11:10 PM

The forum has been a bit "sticky" over the past few hours so maybe Magix have server issues or there's internet disruption somewhere.

Where in the world are you?

Which browser are you using and if it's Chrome try a different browser as some users have had problems downloading with Chrome.

Joshua17 wrote on 7/20/2021, 1:02 AM

Thanks EricLNZ for responding. I'm in Mexico and I'm using Edge. I could download the file vegasmoviestudio17platinum_dlm_k17w6 from my account of Magix. But when I click it the install, the download does not go through or pauses indefinitely, all the time. Like the added graphic:

EricLNZ wrote on 7/20/2021, 3:22 AM

@Joshua17 What security system are you using on your pc?

Joshua17 wrote on 7/20/2021, 11:28 PM

Hi again. Kaspersky Antivirus.