SOLVED: Audio getting silenced in sporadic fashion

pj.naranjo wrote on 7/29/2018, 1:04 PM

Hello Everyone!

I am in dire need of help right now. I am using Vegas 14 Pro Build 244 (coming from Vegas 11 Pro) on Windows 10 Pro Build 1709. Just today I rolled back my Windows 10 from build 1803 to 1709, because I have been encountering some graphics card issues in build 1803 which seem to affect playback and recording on existing multitrack projects (maybe around 8-13 tracks per project). Everything was perfectly fine, and I never had any issues even with projects having more than 15 tracks, until Windows made me update to 1803. On build 1803, my graphics cards (both AMD and Intel) were failing, and I was left no choice but to use the basic graphics driver. When using Vegas, playback started to stutter a lot and recording was a pain. My workaround was to render my multitracks into a single wav file, record a new track over this single track, and push this new recording to the existing multitrack project. Somehow it was working fine with me, but I was not as efficient as before, and it had been bothering me. I tried to evaluate it and also around the same time, I got too busy with other stuff that I only realized a month after that I could have rolled back to 1709 the safe way within 10 days of update. I kinda stuck with the basic graphics driver and the sucky workaround until I got so fed up.

So fast forward to a month, today, with the help of a Microsoft support agent, I was able to rollback to build 1709. My graphics cards started working fine again. Everything looked fine again... until I tested working on my Vegas projects. The old problem has stayed... and then some. It got even worse.

Upon playback of any of my multi track projects, some parts are getting "cut off" / silenced sporadically. While I thought it was just on playback (like on my previous issue while in 1803), when I render these projects to a single wav track, the silenced parts are actually reflected in the track. It actually renders the silenced parts! I suspect this is a memory issue, and I am still investigating this, but I really need some help on this because these projects are due for public release in the coming weeks.

Big thanks for this forum! Hope to hear from some people in here!

Also to add more information: I'm using an HP Pavilion g4, Intel Core i5-2450M @2.50GHz, 8GB RAM.

Comments

Former user wrote on 7/29/2018, 1:15 PM

1st, make note of the Video driver version you are using now. Windows will probably update them again and you will want to roll back just the video drivers. I do this everytime windows updates my drivers. If your audio sources are MP3s convert them to PCM WAV using either a Magix program or the free Audacity audio program. I never recommend editing with MP3s on the timeline. Can cause lots of issues.

pj.naranjo wrote on 7/29/2018, 1:31 PM

1st, make note of the Video driver version you are using now. Windows will probably update them again and you will want to roll back just the video drivers. I do this everytime windows updates my drivers. If your audio sources are MP3s convert them to PCM WAV using either a Magix program or the free Audacity audio program. I never recommend editing with MP3s on the timeline. Can cause lots of issues.

thanks David! i didn't really take note of the graphics drivers, but when i checked just now, the installed are still the old ones (my drivers are quite old already - AMD Radeon HD7400M and Intel HD 3000), but moving forward if I would be changing laptops to a newer one, I'd take note. my audio sources are normally WAV 48khz.

yeah, i am really suspecting this can be a memory issue (but i don't really see anything wrong). but would you think the video card/s may have an effect on this? it's really hard to read what's going on with my Vegas now :(

pj.naranjo wrote on 7/30/2018, 3:30 AM

I have solved this on my own. It's just a plugin issue - forgot to authorize after rollback :)