Lately, the Sony Creative Software site has become sluggish at best to totally unresponsive. It is worst in the mornings -- yesterday the site was unreachable for over an hour. This morning is almost as bad -- dropped connections, timeouts, dns errors. It's not my connection -- even secure sites load in the blink of an eye. Nor is it the backbone -- I get a rock-solid 6+Mbs connection to Milwaukee.
Same thing happened a couple of years back, and after a lot of complaints, was made better for a while.
When a giant like Sony can't allocate enough server / bandwidth capacity to stay alive during peak periods, it creates a really poor impression with visitors.