Anyone used this http://www.sonycreativesoftware.com/supportplans
I've been using the regular support option offered under 'my account' (my support) and it's been terrible. I put in a technical query about an issue I was having on the 12/13/2012, I didn't get a response until 01/03/2013 (23 days later)
The suggestion put to me about making some changes in the program preferences didn't fix the problem, so I asked a follow question about the issue, this was 19 days ago, i've since asked for an update, still nothing no response. I find this to be a common occurrence when I turn to 'my account support' for help.
The issue is question is in regards to communication between black magic intensity card and vegas pro 12, getting random freeze frames on an external preview (all drivers up to date). previous versions work fine.
I find vegas support to be the worst I've ever seen in any software product.
I've been using the regular support option offered under 'my account' (my support) and it's been terrible. I put in a technical query about an issue I was having on the 12/13/2012, I didn't get a response until 01/03/2013 (23 days later)
The suggestion put to me about making some changes in the program preferences didn't fix the problem, so I asked a follow question about the issue, this was 19 days ago, i've since asked for an update, still nothing no response. I find this to be a common occurrence when I turn to 'my account support' for help.
The issue is question is in regards to communication between black magic intensity card and vegas pro 12, getting random freeze frames on an external preview (all drivers up to date). previous versions work fine.
I find vegas support to be the worst I've ever seen in any software product.