Sony Vegas Pro continuously crashes when I play

SilentlyB wrote on 6/2/2018, 8:02 PM

Hi All,

Thanks for taking the time to read my post:
I am having issues as of 2/3 days ago? When I open up 2 project files I have that I've been working on, it loads fine and fast.
I can scrub to anywhere I want on the timeline but soon as I click play the preview will freeze on the first frame I was on before I clicked play and the audio will play back and the automatic movement of the timeline will work. Of course since there's no preview (even if I put it on lowest quality) is a huge issue. Soon as I click pause or stop or try to play from a different area by clicking timeline and clicking play again, Sony Vegas Pro will crash 100% of the time.

Doesn't seem to be happening for smaller project files (can't quite test extensively as I am relatively fresh here). But my smaller project files with only one layer etc playback fine.
My other projects do have a lot and have groups etc.

Give me some direction if needed to test any help would be strongly appreciated.

Comments

Former user wrote on 6/2/2018, 9:53 PM

Apparently something changed if it worked before. You need to provide information such as which version of Vegas are you using? Which version of Windows? Have you recently updated any software (Windows, video or soundcard drivers, etc) And any other information that you feel will help.

SilentlyB wrote on 6/3/2018, 1:05 AM

I believe I am on latest versions for everything.

Sony Vegas Pro 15.0 Build 361
I run Windows 10, v1803. Build 17134.48
GeForce Game Ready Driver 397.93 release 05/24/2018

Hardware
GTX 1080
i5-8600k
16 GB ram

I tried updating everything when the issue was occurring so hard to pin point what I did update before the issue occurred.

Not sure where error or log files might be spat out if this occurs.
Here is an example of what happens:
before filming I open the project fine, loads fine.
I move along time line fine, preview updating fine.
Soon as I hit play it freezes preview but still receiving audio. Then crashes if I try to do anything else forcing me to close.

Grazie wrote on 6/3/2018, 1:32 AM

Your MP4 isn't playing. 😞

SilentlyB wrote on 6/3/2018, 4:42 AM

Your MP4 isn't playing. 😞

Hmm, I just tried it then via this webpage and it does take a moment for it to load for me as well (about 8 seconds) once you hit play it then loads then pops out to take up the whole window of your browser. So it's definitely there and working.

EricLNZ wrote on 6/3/2018, 4:48 AM

Works okay for me with Firefox 60.0.1.

Grazie wrote on 6/3/2018, 5:18 AM

Works okay for me with Firefox 60.0.1.

@EricLNZ : Yeah, I was using SAFARI. I read your FF and switched on my iPad, and it works. But NOW back in SAFARI it’s now working? 😒

Grazie wrote on 6/3/2018, 5:21 AM

O...K.... yup something is choking VEGAS. Do the MediaInfo checks and report back here.

OldSmoke wrote on 6/3/2018, 9:05 AM

Might be a variable frame rate thingi?

NickHope wrote on 6/4/2018, 1:14 AM

What format is your source media and how was it created? Here's a guide for providing information.

SilentlyB wrote on 6/4/2018, 6:15 AM

[SOLVED]

Hi All,

Thanks for your feedback, a lot faster than expected I appreciate it all and thanks Nick for pointing me in the right direction AND a big APOLOGIES for not reading pinned posts... I am notorious for skipping and wanting to be hand held (haha).
[THE FIX]: Memory sparked when I got to GPU acceleration preferences in your guide, I did in fact update my Intel UHD graphics for my motherboard prior to the Vegas issue, this was so I could transmit audio across HDMI to my TV that I plugged into my motherboard, rather than using my Nvidia GTX 1080. After updating, it then transmitted audio, left it at that.
Vegas Preferences for GPU acceleration, It was indeed set to the Intel Graphics in my preferences within Vegas.
I changed this to my GTX 1080 and it alleviated the issue. (Not only that, it boosted performance of preview by a HELL of a lot [go figure] now I can just run it in the best preview .... thank god)

Please do read on if you feel like you could be of anymore help, I am very open to any tips/hints or tricks for the future. Or for the most common things to go wrong.

Prior to fixing type up:
As per your guides Nick (Apologies I did not read this to begin with),
I have found the following:

My project file is composed of a multitude of footages and images (All PNGs) and also media generated from within Vegas, lots of text. The majority haul of it (Source footage) is captured using Nvidia's Shadow Play aspect of their graphics cards, so my GTX 1080 does the work there and the Game Ready driver from Nvidia (GeForce Experience).
The recorder films it in 60 FPS, Medium Quality, 22 Bit rate? (See image):

AS PER YOUR LIST OF CHECKS:
MediaInfo
MediaInfo check in text (Below in code brackets) of one of the clips in my project, there are a multitude of clips like this (at least 15-20 or more, varying in size of course some 3 minutes long which I just shorten in the project, no cropping, as it's time consuming and in case you want something you cropped out...):

General
Complete name                            : D:\Raw Videos\Desktop\RuneScape\Pking\Van wyld - 6k tend.mp4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (isom/mp42)
File size                                : 148 MiB
Duration                                 : 1 min 3 s
Overall bit rate                         : 19.4 Mb/s
Recorded date                            : 2018
Encoded date                             : UTC 2018-02-12 06:26:20
Tagged date                              : UTC 2018-02-12 06:26:20

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.2
Format settings                          : CABAC / 1 Ref Frames
Format settings, CABAC                   : Yes
Format settings, RefFrames               : 1 frame
Format settings, GOP                     : M=1, N=30
Muxing mode                              : Container profile=High@1.3
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 1 min 3 s
Bit rate                                 : 19.2 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Variable
Frame rate                               : 59.254 FPS
Minimum frame rate                       : 55.317 FPS
Maximum frame rate                       : 62.893 FPS
Original frame rate                      : 60.000 FPS
Standard                                 : PAL
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.156
Stream size                              : 146 MiB (99%)
Title                                    : VideoHandle
Encoded date                             : UTC 2018-02-12 06:26:20
Tagged date                              : UTC 2018-02-12 06:26:20
Color range                              : Limited
Color primaries                          : BT.601 NTSC
Transfer characteristics                 : BT.470 System M
Matrix coefficients                      : BT.601
mdhd_Duration                            : 63861

Audio
ID                                       : 2
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : LC
Codec ID                                 : mp4a-40-2
Duration                                 : 1 min 3 s
Source duration                          : 1 min 3 s
Bit rate mode                            : Constant
Bit rate                                 : 192 kb/s
Nominal bit rate                         : 96.0 kb/s
Channel(s)                               : 2 channels
Channel positions                        : Front: L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 1.48 MiB (1%)
Source stream size                       : 1.49 MiB (1%)
Title                                    : SoundHandle / System sounds
Encoded date                             : UTC 2018-02-12 06:26:20
Tagged date                              : UTC 2018-02-12 06:26:20
mdhd_Duration                            : 63697

File Properties from using Vegas properties:

General
  Name: RipWbs2k17hanuedit.veg
  Folder: D:\Sony Projects\RipWbs2k17
  Type: VEG File
  Size: 616.14 KB (630,928 bytes)
  Created: Saturday, 26 May 2018, 8:38:27 PM
  Modified: Saturday, 26 May 2018, 8:38:27 PM
  Accessed: Saturday, 26 May 2018, 8:38:27 PM
  Attributes: Archive

Other metadata
  Regions/markers: no
  Command markers: no

Media manager
  Media tags: no

GPU Acceleration

"Intel(R) Corporation (Intel(R) UHD Graphics 360)
This is a big red flag for me, because, in fact, I did update Intel drivers I THINK prior to this issue occurring and these was to allow my motherboard to transmit audio over HDMI, as the basic Intel driver it was using would not do this. The fact that Vegas is using this at all worries me?
[At this point I fixed it by giving it a swap to my actual GPU, see top of this post for this message].

Project Properties

Render settings N/A as it was a preview issue to do with GPU Acceleration.