SonyEPM I NEED YOUR HELP!!

emmo2002 wrote on 1/7/2004, 3:35 AM

SonyEPM,

I am teacher at a high school in NH, and after using Vegas for about two years I put a full court press on our computer dept to switch from Premiere to Vegas for the school. They loved what Vegas could do, and that the learning curve was not so substantial.

Here is my problem, they ordered 14 licenses and cannot get them to work on the network. Now I am catching heat that it does not work, and I have absolutely no answers for them. It seems that there is something wrong with the individual stations being accessed by so many accounts...they seem to think we have to redo everyone's profile in order to make it work...and with over 1500 people on the network that is'nt going to happen.
Any ideas on what I or we should do? Have you heard of Network problems using vegas before? I can't say enough nice things about Vegas, but I am really catching hell at work. Any Ideas?

Thanks,
Emmo

Comments

farss wrote on 1/7/2004, 3:49 AM

Emmo,
I'll try to help here, you haven't provided mcuh in the way of specifics so I'm really taking a stab in the dark.

I suspect the problem has something to do with the way most large networks are setup in academic environments. Typically all the apps go into the boot drive and the user isn't given write access to that so he cannot screw up anything or load new apps onto the PC.

Problem might be that by default Vegas uses a temp folder under its own folder in Program Files for the prerender files etc. But the user account profile will not let it write to there That's easy enough to fix as you can change its location..
The other issue may well be how it saves all the templates etc. I don't know where they get saved, if it's inside the app then I can see issues.

You say you've got 14 licences, does that mean only 14 students using period or just 14 at one time but over one week maybe 100?
The thing I'd worry about is students changing templates etc.

Maybe I'd better leave this to a Sony guru!

craftech wrote on 1/7/2004, 5:01 AM

Have you contacted Tech Support directly. If you have purchased that many site licenses I can't imagine that they wouldn't try to help you with the problem.

John

emmo2002 wrote on 1/7/2004, 6:37 AM

Thanks for the advice. I did some more checking and it was 41 licenses they purchased so I hope Sony will help us out here.

I believe it has something to do with the fact that we use roaming profiles on our network not stationary ones. The licenses will only be set up on certain desktops in one of the labs, and we are having difficulty getting the profiles to work with Vegas. We can make it work, but it invovles redoing every account in school...that won't work. We need another suggestion.

Somebody fron Sony hopefully be able to help!
Emmo

farss wrote on 1/7/2004, 6:55 AM

Al I can say is for that big a client you should get pretty damn good service. Not for just the current sales but for the potential sales from all those students when they go out on their own.
This is something that Apple excel at. I hope Sony are awake on this one AND I would hope they gave the school a damn good discount to boot.

TheHappyFriar wrote on 1/7/2004, 7:10 AM

At college we had Photoshop, Lightwave, Macromedia Director, and Dreamweaver installed on our lab computers. To access these we had to use a DIFFERENT account then what we used for everything else.

So, what i'm saying is you or your network guy (if you'r not him) should setup 1 VEGAS account. This accound can access Vegas and all necesary files. All the students use the same account. Every student is assigned to 1 computer. If a student gives away the password they are kicked out of the class and decnided use of school computers.

It worked like this at college. Each program was installed localey on all 20 computers. Worked nice.