Hi. I have the 365 subscription that comes with 20 stock library download credits per month. It's great but I used up all my download credits last month, expecting that it would refresh on the anniversary of the date I bought the subscription (the 5th of the month). But it's now the 10th and it's still saying I have no download credits left.
I have tried to ask support direct, but they don't seem to have quick access to my account to check when it will refresh - it must be a visible setting somewhere. Just wondered if anyone knows how the refresh works - is it monthly, or 31 days from the day your subscription started, or is it 31 days from when you exceed your limit (which means it's not monthly so this description may be confusing) or is there likely a bug with my account or I'm making a mistake somewhere? Very keen to resolve so I can finish work that needs stock footage. Thanks.