I am having several problems with my account:
1) I can log into my account. I can find my orders and all my software registrations except for Vegas Pro 12 and DVD Architect 6. My order for it shows up under my orders, but there is no serial number for it in My Software
2) I tried to log in and forgot my password so I tried to get it to send me my username and password, but no email came even though it IS the email I use.
Fortunately I remembered my password and was able to log in. But I am surprised that I could not generate an email nor do I have the serial numbers. I need.
I filled out a contact support request, but I am mentioning it in here aslo just in case there seems to be a problem with my contacting support.
Has anyone else seen this? Ant advice?
1) I can log into my account. I can find my orders and all my software registrations except for Vegas Pro 12 and DVD Architect 6. My order for it shows up under my orders, but there is no serial number for it in My Software
2) I tried to log in and forgot my password so I tried to get it to send me my username and password, but no email came even though it IS the email I use.
Fortunately I remembered my password and was able to log in. But I am surprised that I could not generate an email nor do I have the serial numbers. I need.
I filled out a contact support request, but I am mentioning it in here aslo just in case there seems to be a problem with my contacting support.
Has anyone else seen this? Ant advice?