Hey Forum experts!
This is a note I sent to Magix after an incredibly frustrating day (after updating from Vegas 13 to 14).
Here's what I need from someone at Magix (and sorry if I'm a little curt, I've been on the phone with several customer service technicians who could not help me at all).
I bought the Vegas 14 upgrade yesterday, and once installed found that my render times were multiplied by a factor of 10. A 90-sec clip won't even get past 2 seconds, and I stop the render after it tells me that it will be over two hours!
I have checked all Vegas 13 settings against 14, and they are all identical. I've maxed out performance on my graphics card. I've adjusted RAM for rendering--I've disabled media-core, I've changed almost every setting and then back again for properties and renders.
And then, I called customer support, which was busy the first 10 times I called. Finally I got someone, but he refused to send me over to tech support (!). I searched all over your website but there are no descriptions that fit my problem, and even registering for support isn't available in the US at this time (!).
I've posted on Creative Cow and now on the Vegas forum.
My business depends on my ability to turn around projects quickly, and I'm completely stuck with things piling up behind me until I get to speak with someone about this!
So PLEASE can someone help me? Phone is 850.321.6381, this is my email address (jparks@fsu.edu). I am so frustrated, and just don't know what to do now.
Thank you--JP