Surround Sound Bug in Vegas 8

Mark Seibert wrote on 2/12/2008, 10:41 AM
Hey All,

I'm stuck, and Sony is being rather unhelpful. I have several projects that I'm tyring to work with Surround Sound, and I'm getting some really strange behaviors. I've sent examples to Sony tech Support and here's the short answer from them:

" I can see that, in the project you uploaded, the surround panner does not work properly on the second event. Making changes within this project produces mixed results.

Since the surround panner works flawlessly in other projects, this is not a bug. There is an issue with the project you have uploaded. If you are reproducing the issue in other projects, then there is clearly a workflow issue, probably in keyframing the surround panner."

They go on to suggest that I dump ALL of my work and start over...which is unthinkable. I've got 40+ tracks on some of these projects, and hundreds of hours invested. Besides, what's to say this won't just happen again.

AND this is crazy - yes, my workflow might be revealing this bug, but to suggest it's not a bug because it my workflow is nuts! Has anyone else been seeing problems with Surround Sound? Clearly I've found a bug that they really don't feel is worth their time to fix, but if enough people report this problem it might get their attention.

Comments

R0cky wrote on 2/12/2008, 12:11 PM
Yes, I have a support ticket open with no response. I uploaded to their ftp server a single audio file with a synthesized sine wave and a very simple project with nothing in it except surround panning. There is nothing about workflow or keyframing in it they can complain about, it is clearly a bug. All I did was play while recording panning keyframes, basic functionality the program is claimed to support.

There are others on this forum with the same problem and others where it works fine.
Mark Seibert wrote on 2/12/2008, 12:46 PM
Maybe if enough of us who are seeing/hearing this bug can bring it to their attention they might consider taking a look at fixing it?
DJPadre wrote on 2/12/2008, 1:22 PM
ok so teh settings are screwed.. a quick and dirty solution is to render out each track as an individual wave file

then reimport those to a new project,

throw your video on top as a nested veg and killl off the audio from there

now remix and remaster your audio

voila quick and dirty solution
R0cky wrote on 2/12/2008, 3:55 PM
I want to automate it. Your suggestion will work but it isn't quick. 6 tracks with manually adjusted volume envelopes is a lot of work for anything complex. If you have more than 6 tracks that you're mixing down to surround it quickly becomes futile.
Mark Seibert wrote on 2/12/2008, 8:24 PM
Yeah, I've got 40+ tracks and multiple projects...not so quick a solution. How about them just fixing the bug?
mdopp wrote on 2/13/2008, 7:46 AM
The problem is long known and was already there in Vegas 7:
http://www.sonycreativesoftware.com/forums/ShowMessage.asp?ForumID=4&MessageID=523668
The solution is NEVER to use the small surround panner in the track list. Instead always use the "Surround Panner" window (double click on the small panner to open the large window).
Unfortunately: When you once used the small panner in a project, the whole project gets "screwed up" and you can't get back to the normal behaviour. You'll have to start a new project to begin with.
Maybe there are better solutions, but that's all I could figure out so far.
Mark Seibert wrote on 2/13/2008, 10:55 AM
Well, I never use the small panner. Apparently, never use key framing for panning should be added to that list of “do not use.” Man, I can't believe they are not trying to fix this.
Mark Seibert wrote on 2/14/2008, 9:14 AM
Hey All,

We’ve finally gotten to the bottom of the surround sound bug, and it turns out it really was user error – with the caveat that this error even stumped the Sony Tech support people for several weeks. They have now acknowledged this as a confusing UI issue that they need to look into on future releases. Since there have been other people reporting this problem, I’m posting the solution in the hopes it might help.

The surround sound panner has two modes 1) the automation mode, and 2) the trim “offset” mode. Only one of these can be seen at a time, and the “offset” that can be set in the trim does not get visually represented in the visualization of the automation. Because of this, it is possible to have automation that shows sound being panned to a specific location, while the trim offset is actually forcing it to come from some place else.

Here is the example of exactly what happened to me. The surround sound automation panner showed the sound to be centered. However, the trim somehow got set to be mostly positioned to the Front Left. No mater how I panned the sound in the automation, the sound persisted to come mainly from the Front Left…as it should have based on the trim setting. The problem was that I was unaware of this trim offset setting. To toggle the display mode between trim and automation, you need to toggle the switch on the track automation control – make sure that “Show Automation Controls” is unchecked. Now you will see the trim setting.

I hope you find this helpful!
ChristoC wrote on 2/14/2008, 11:30 PM
Admitedly the Help does say "When Show Automation Controls is not selected, the controls adjust static (trim) levels." which is an incredibly misleading statement; is not the corollary: "When Show Automation Controls IS selected, the controls DO NOT adjust static (trim) levels."??? - a fair enough user assumption.

What it does NOT SAY is that this static control REMAINS ACTIVE during automation, which I must say is at complete variance to any other mixer software I have ever encountered... and it's quite obvious that Sony Support have not been conversant with this aspect either; in my case I reported this over a year ago.

In my opinion you should disable the static control when Autom is active - it is impossible to adjust both at the same time anyway - I can't see any workflow reason why it was 'designed' like this in the first place.

mekelly wrote on 3/3/2008, 6:52 PM
How do you disable the static trim control?
ChristoC wrote on 3/4/2008, 12:47 AM
You can't disable - just set to default zero, centre etc and never touch them again.