Testing v11 on fresh install

Jamon wrote on 6/14/2012, 8:35 PM

I setup a clean install of Windows 7 and Vegas Pro 11 to document steps to reproduce crashes.

Previously, version 11.0 crashed almost immediately, and frequently until running under Compatibility mode. But with this clean install, the initial test documented below showed no problems.

I expected it to crash when doing almost anything. Since it didn't, I've skipped logging steps, and have split the clip several times, loading up the Track FX, Event FX, changing the Event Pan/Crop, Compositing Mode, Playback Rate, Project Video Properties, Opacity, Snap Offset, Fade Type, Loop Points, Markers, Reverse, Mute, Solo.

I've been unable to cause a crash. I loaded every Video Track FX plugin, sometimes with multiple copies in the chain, and still it's looping along, though slowly at 2 fps.

I also tried replacing the AVC file with an AVCHD one, and going through the Video Track FX parameters, clicking various buttons and opening and closing the window, but still it's fine.

Let me know if anyone has anything they want me to test. I'll try modifying Preferences, then installing other software, while testing to see if any step causes it to behave as it did on my previous install.

Initial setup
=========

1. Format HDD
2. Install Windows 7 Home Premium 64-bit
3. Install all Windows Updates
4. Install Wacom driver
5. Install Sony Vegas Pro 11.0 (build 683) 64-bit

Test #1 (OK)
======

1. Copy AVC video to Videos folder (1080p @ 24fps)
2. Navigate to file in Vegas Explorer
3. Drag video to timeline
4. Click Track FX icon on video track
5. Double-click 'Brightness and Contrast'
6. Click OK
7. Slide brightness to the max
8. Slide contrast to the max
9. Click window X to close Video Track FX
10. Press spacebar to play
11. While playing click Track FX
12. Slide brightness all the way down
13. Slide contrast all the way down
14. Click window X to close Video Track FX

Back to post

Comments

Jamon wrote on 6/22/2012, 1:56 AM

I opened the project again, set Preview (Auto), deleted the FX and it crashed:

Description:
Stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: vegas110.exe
Application Version: 11.0.0.683
Application Timestamp: 4f967c0e
Fault Module Name: mscorwks.dll
Fault Module Version: 2.0.50727.4971
Fault Module Timestamp: 4ef6c1d2
Exception Code: c0000005
Exception Offset: 000000000028a8c3
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Jamon wrote on 6/22/2012, 1:58 AM

Very easy to reproduce now, happens every time it seems:

Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: vegas110.exe
Problem Signature 02: 11.0.0.683
Problem Signature 03: 4f967c0e
Problem Signature 04: Sony.MediaSoftware.VideoEffectsUI
Problem Signature 05: 11.0.0.683
Problem Signature 06: 4f967ba2
Problem Signature 07: 574
Problem Signature 08: d
Problem Signature 09: System.NullReferenceException
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

All I did was open my project, change Preview (Auto), hit play, open Track FX, delete the Brightness and Contrast and Color Corrector.

Jamon wrote on 6/22/2012, 2:02 AM

Changing to Preview (Auto) and playing is unnecessary.

1. Open saved project (containing single clip with velocity and 2 track FX)
2. Click Track FX on video track
3. Click the delete FX button twice and as soon as the FX window closes it crashes

Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: vegas110.exe
Problem Signature 02: 11.0.0.683
Problem Signature 03: 4f967c0e
Problem Signature 04: Sony.MediaSoftware.VideoEffectsUI
Problem Signature 05: 11.0.0.683
Problem Signature 06: 4f967ba2
Problem Signature 07: 574
Problem Signature 08: d
Problem Signature 09: System.NullReferenceException
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

ushere wrote on 6/22/2012, 2:16 AM

jamon, i take my hat off to you - by now i'd be climbing the walls wanting to throttle somebody ;-(

if there was ever a better subject to be a beta tester i'd be amazed!

i'm sure there's a great many of us out here following your thread with great interest.

keep going till you find yourself wanting to throw the whole kit and caboodle out the window, then shut up shop for a couple of days and think how much better off we are than the majority of the planet.

Jamon wrote on 6/22/2012, 9:17 AM

Since I was able to cause Vegas to crash every single time by opening a project, clicking Track FX, and deleting all plugins, I wanted to change various system settings to try to isolate the problem. It went away when using any Compatibility mode, but was unchanged by turning Aero off. I unplugged the Wacom tablet, plugged in a USB mouse, and used the mouse to repeat the procedure to cause the crash, and it didn't happen. Since then, no matter what I do, I cannot repeat the crash.

Bug reproduced even when changing

* Windows Basic Theme
* Windows Classic Theme
* Run Vegas as administrator

Bug gone

* Compatibility mode (bug is gone while in any Compatibility mode, returns while Compatibility mode disabled)
- Windows Server 2008 (Service Pack 1)
- Windows Vista
- Windows Vista (Service Pack 1)
- Windows Vista (Service Pack 2)
* Unplug Wacom and plug in mouse (bug is gone and does not return after testing with mouse)
- Still works even after unplugging mouse and using Wacom again)
- Still works even after restarting PC without mouse attached (.veg file is unchanged, yet bug is gone)

Since the bug was gone I needed to find how to bring it back. I started a new project, dragged the clip to timeline, added velocity, added Color Corrector, Brightness and Contrast, modified the FX parameters, closed Track FX, reopened it and deleted the FX, and it's fine. I've tried various tweaks in the steps, opening and closing the FX and adding them and changing them in different ways many times, yet it no longer crashes since plugging in the mouse and unplugging the tablet, even though the mouse is not plugged in anymore and I've restarted again using only tablet.

Started Photoshop CS6 and used the Wacom tablet to paint for a minute, then went to open Vegas and realized there was a Problem Report dialog box. It must've happened the last time I closed Vegas.

Problem Description
Application Name: Vegas Pro
Application Version: Version 11.0 (Build 683) 64-bit
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\Program Files\Sony\Vegas Pro 11.0\FileIO Plug-Ins\compoundplug\compoundplug.dll
Fault Address: 0x0000000030EC2338
Fault Offset: 0x0000000000012338

Fault Process Details
Process Path: C:\Program Files\Sony\Vegas Pro 11.0\vegas110.exe
Process Version: Version 11.0 (Build 683) 64-bit
Process Description: Vegas Pro
Process Image Date: 2012-04-27 (Fri Apr 27) 20:43:00

Click 'Do Not Send' and reopen project that had the bug; the bug is still gone.

Poking around in C:\Users\User\AppData\Local\Sony\Vegas Pro\11.0
(Since the project .veg file did not change, but the bug disappeared, something changed, maybe in one of these files)

XDCAMExp.log has errors

2012-06-14 20:45:28,539 [1] ERROR Sony.MediaSoftware.XDCAMExp.Controller [(null)] - SmpteDrop
2012-06-14 21:20:37,794 [1] ERROR Sony.MediaSoftware.XDCAMExp.Controller [(null)] - SmpteFilmSyncIVTC

VideoEffectsUI.log has an error

2012-06-22 02:55:05,353 [1] FATAL Sony.MediaSoftware.VideoEffectsUI.Controller [(null)] - UI thread had an unhandled exception!
System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
at System.Windows.Forms.AccessibleObject.UseStdAccessibleObjects(IntPtr handle, Int32 objid)
at System.Windows.Forms.AccessibleObject.UseStdAccessibleObjects(IntPtr handle)
at System.Windows.Forms.Control.ControlAccessibleObject.set_Handle(IntPtr value)
at System.Windows.Forms.Control.ControlAccessibleObject..ctor(Control ownerControl)
at System.Windows.Forms.Control.CreateAccessibilityInstance()
at System.Windows.Forms.Control.get_AccessibilityObject()
at System.Windows.Forms.Control.GetAccessibilityObject(Int32 accObjId)
at System.Windows.Forms.Control.WmGetObject(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
Private _ip field is 0xe024848b4c
_ip is module C:\Program Files\Sony\Vegas Pro 11.0\vegas110.exe at base address 0x0 and offset 0xe024848b4c
Private _target field is 0xe024848b4c
Private _accessType field is 8 (0=read, 1=write)

Tried restoring previous version of 'DeviceExplorer.PerUser.xml' and tried the '0000000x.restored.veg' projects, still no bug.

I can't figure out what changed by unplugging the tablet and testing once with a mouse, and cannot reproduce the bug anymore.