The newly installed trial version crashes at startup

Marek-Wojtaszek wrote on 4/30/2023, 10:13 AM

I finally decided to purchase a subscription for Vegas Pro 20.0 but I am not even able to run the Trial version as it crashes every time I try to run it:

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 20.0 (Build 370)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Windows\SYSTEM32\d3d9.dll
   Fault Address:       0x00007FF983AABB16
   Fault Offset:        0x000000000004BB16Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 20.0\vegas200.exe
   Process Version:     Version 20.0 (Build 370)
   Process Description: VEGAS Pro
   Process Image Date:  2023-03-09 (Thu Mar 09) 00:25:10

Any idea what I can do to fix it?

Marek

Comments

j-v wrote on 4/30/2023, 10:27 AM

This file of your faultmodule "C:\Windows\SYSTEM32\d3d9.dll" I don't have on my machine where Vegas 20 is properly installed.
You have to state here your hardware where you try to run Vegas 20:
- Processor ?
- Possible GPU?
- Exact Windows version?
- VPro Install location?

Last changed by j-v on 4/30/2023, 10:28 AM, changed a total of 1 times.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

jetdv wrote on 4/30/2023, 2:23 PM

d3d9 is a part of DirectX.

Steve_Rhoden wrote on 4/30/2023, 7:17 PM

Uninstall / Remove all DirectX plugins or filters you have installed on your system.

Marek-Wojtaszek wrote on 5/2/2023, 8:31 AM

This file of your faultmodule "C:\Windows\SYSTEM32\d3d9.dll" I don't have on my machine where Vegas 20 is properly installed.
You have to state here your hardware where you try to run Vegas 20:
- Processor ?
- Possible GPU?
- Exact Windows version?
- VPro Install location?

Processor: Intel Core i7 12700KF

GPU: NVIDIA GeForce RTX 3060

Windows 11

Vpro was installed in the default location: C:\Program Files\Vegas\VEGAS Pro 20.0

If there is a MAGIX engineer here I would really encourage him to help me. I am now testing Premiere Pro and I am closer and closer to pick it as my video editor. It works perfectly on my machine, with the same setup, and does not crash whatsoever. Thanks in advance!