THE STUPID THING WILL NOT OPEN

dnickson wrote on 10/24/2014, 4:54 PM
I bought Movie Studio Platinum Suite years ago, learned it and used it for multiple projects. Now, in 2014, when I click the VERY SAME icon I used for years, nothing happens. It will not open. Finally, up comes a window saying my TRIAL VERSION (for pity's sake, people) is over and now I must pay someone some money in order to use the Stinking Program I ALREADY OWN.

I even tried reloading it, only to get, at the critical moment, a faithless message from Sony saying, "Whups, buddy: Trial Version she is finished. Now, must pay: American dollars, please." But, of course, I have already paid, haven't I . . . but, I digress.

Multiple attempts to reach someone at SONY have failed. These people have successfully incubated themselves from anyone with even the smallest problem, and they have done it well. No telling what they are really planning.

Meantime, I need to work with the program THAT I OWN, people. Does anyone have any idea on how to get the program THAT I ALREADY OWN to open?

Your obedient servant (that's that they really want, isn't it?),

DN

Comments

EricLNZ wrote on 10/24/2014, 6:13 PM
Do you not get an option to put in your serial number to activate it?
videoITguy wrote on 10/24/2014, 8:45 PM
If YOU own it, then it would not tell you are on trial! Look in your profile on this web site, if you own it, then Sony has record of it. LOOK
pwppch wrote on 10/25/2014, 11:19 AM
What version do you have?

What version of Windows do you use?

Have you contacted our tech support directly or through our online chat?

Peter
MSmart wrote on 10/25/2014, 1:17 PM
Click on the My Account link at the top of this page, then My Software. You should see your registration serial number there.