Trouble importing mov files to V15

MemoriesFX wrote on 4/4/2018, 11:30 AM

I just had to re-install Vegas 15 and now I am getting an error message of unsupported file format when importing mov files that I had already imported into Vegas 15 on my previous install. I had upgraded my components other than video card. These files used to import and now they are not. Not sure what to do to resolve this

Comments

john_dennis wrote on 4/4/2018, 11:55 AM

"I had upgraded my components other than video card."

1) Is this a system upgrade or repair action?

2) Have you installed Vegas Pro 15 more than twice?

3) Have you rebooted the machine, restarted Vegas Pro and waited long enough for Vegas to call home to license the codecs with an active Internet connection?

Contact Magix

MemoriesFX wrote on 4/4/2018, 2:02 PM

I upgraded hardware components and also re-installed Windows and all programs. I installed Vegas only once on the new system/ I did reboot and restarted Vegas. I did a workaround by formatting the mov file to an mp4 but there must be a codec problem with Vegas and my system