Hi, I have officially purchased the Vegas program from the MAGIX website and now cannot even open the program. First, a window pops up asking me to "Activate and Register immediately online". Once I click on that, another window pops up with the message: "This serial number has already been registered to another email address. Please contact MAGIX support. Error code: 24"  After I close this window, another Error message appears that states: "An error occurred starting VEGAS Pro. There is no license to use this software."

I only have ONE email address registered with Vegas. I have sent Customer Support THREE emails over the past 8 days and have not received any reply from a real human, just AI automated responses.

I've even Uninstalled and Re-installed the Vegas program - but the problem stays.

I paid US$189.99 for the Vegas program, I have a Serial Number, and yet, cannot even open the program.

This is the Order #: Your order number is:  20251221017584494MXC

I'll gladly provide the Serial Number if that could help resolve the problem.

This is not something I can fix on my end.

Please Help, Thank You in advance!

Darlene