EricLNZ wrote on 11/20/2019, 6:50 PM

What happens and what is the error message?

Lee-DeKeyser wrote on 11/20/2019, 7:03 PM

Iā€™m told the serial number is incorrect

EricLNZ wrote on 11/20/2019, 7:10 PM

Where did you get the serial number? Of a box, by email etc. If by email try copying and pasting it just in case you are making an error.

Lee-DeKeyser wrote on 11/20/2019, 7:15 PM

From the card in the Vegas 16 platinum

EricLNZ wrote on 11/20/2019, 7:23 PM

Where did you buy it?

You should have separate serial numbers for VMS16 Platinum and for DVDA7 which comes with it. Check you are using the correct one. Have you successfully installed and registered VMS16 Platinum?