Thanks for the information.

Turns out that calling support is a 100% waste of time! Recording says that they are busy and then they tell me to try again later.

Are they so cheep that they cannot even afford to put people on hold and wait? Am I supposed to keep guessing as to when the exact time is to call?

They really need to get their act together!

Tried the number again, and made different choices only to end-up in a phone-tree dead-end!

So much for a support phone number. :(

So here is the bottom line. I want to upgrade to Vegas Pro 15 and I want to use PayPal credit. I need for Magix to make this possible or I cannot upgrade.

I will not waste anymore phone minutes on their 100% worthless phone support!

Hi @VidMus,

I told you in a private message, that you first have to create a ticket/ write the support. Not only have you not done that, but you are also rude in your comments. I understand that you are frustrated from your experience but how you are behaving is not something which is appreciated in this community. Therefore you get a official warning.

Be aware that further misbehavior could result in a 7-day timeout or an exclusion from the community.

Please go through the support form and explain your issue in a civil manner. I will then gladly make sure that this will reach the someone who can help you.

Best regards
Mathias
Community Manager

Sorry, but how was I rude? I was not trying to be rude at all. Maybe it is the way I think it versus the way the words came across? Anyway, I never meant to be rude at all.

In your original message, I thought you sent in a ticket. So I guess I misread that as well. Not only is my hearing extremely bad but because I hardly ever talk to anyone, it looks like my ability to communicate has gone way down because of it.

Anyway, I apologize if I was being rude and I did not mean to.

So how do I send in a ticket? I have never done that before and I am not sure how to go about that.

Thanks!

So how do I send in a ticket? I have never done that before and I am not sure how to go about that.

https://support2.magix.com/customer/en/vegas/form

Thanks!!! That helped a lot. Now I will wait and see what they have to say.

And their reply is:

---------------------------------------------------

Thank you for your message.

Unfortunately PayPal Credit is not available as a payment option in our online shop.
We accept the following payment options:
- Paypal (standard)
- VISA / Mastercard Credit Card
- American Express

Best regards,
******

MAGIX Software GmbH
******

GERMANY

Managing Director: ***
Commercial Register: ***

---------------------------------------------------

Why? Why limit the payment options? Looks like I will either have to wait or skip this one? Maybe I will figure out another way...

Thanks all for the replies and putting up with my frustrations.