I ordered the downloadable version of the Vegas Movie Studio 9 Platinum Pro pack for $114, which came with some extras, like a .zip file over a gigabyte in size, vegasmoviestudio9-content.zip.
First off, I'm not happy you guys only allow 3 download attempts. Please don't tell me that I'm getting ROBBED. I have tried two times already to download this file, the first time who knows why it wouldn't download successfully. The second time, after nearly 24 hours of downloading, I woke up and my computer had restarted. Not sure if it downloaded successfully or not. Winzip opens up the file, and I can see what's in it, but winzip will not create the directories these files are supposed to go in.
There are no download/install instructions for this file. Why not? What are the step-by-step instructions for installing this file from the .zip level. I would call and talk to a technical support representative but you want me to pay for that too. Why would I want to pay Sony any more money when I'm already unsatisfied? I want to know first and foremost what Sony is going to do to make it right. If that .zip file is supposed to extract to a directory Sony has designated, without problems, then is that to say the file I've downloaded is damaged? And is that to suggest I got only 1 more download attempt left and I'm screwed out of my money if your file doesn't download correctly?
I just tried downloading cinescore, and that file did not download correctly either. I have no stated limits on trying to download that, but it just goes to show there's problems with downloading files from your site. I don't have these problems downloading from the other sites.
If this post is in the wrong section, please move it to the right section or refer me to the right person. If my questions can't get answered satisfactorily, I would like the phone number of a manager or supervisor, who I can talk to for free before I contact the better business bureau and also share my experiences on every multi-media forum I know of.
First off, I'm not happy you guys only allow 3 download attempts. Please don't tell me that I'm getting ROBBED. I have tried two times already to download this file, the first time who knows why it wouldn't download successfully. The second time, after nearly 24 hours of downloading, I woke up and my computer had restarted. Not sure if it downloaded successfully or not. Winzip opens up the file, and I can see what's in it, but winzip will not create the directories these files are supposed to go in.
There are no download/install instructions for this file. Why not? What are the step-by-step instructions for installing this file from the .zip level. I would call and talk to a technical support representative but you want me to pay for that too. Why would I want to pay Sony any more money when I'm already unsatisfied? I want to know first and foremost what Sony is going to do to make it right. If that .zip file is supposed to extract to a directory Sony has designated, without problems, then is that to say the file I've downloaded is damaged? And is that to suggest I got only 1 more download attempt left and I'm screwed out of my money if your file doesn't download correctly?
I just tried downloading cinescore, and that file did not download correctly either. I have no stated limits on trying to download that, but it just goes to show there's problems with downloading files from your site. I don't have these problems downloading from the other sites.
If this post is in the wrong section, please move it to the right section or refer me to the right person. If my questions can't get answered satisfactorily, I would like the phone number of a manager or supervisor, who I can talk to for free before I contact the better business bureau and also share my experiences on every multi-media forum I know of.