Comments

Dexcon wrote on 3/22/2021, 7:47 PM

1. How were you trying to uninstall the NewBlueFX trials? Via Windows 'Apps and Features'?

2. What are the NewBlueFX products? And did you just recently download them from NewBlueFX's website?

3. What is the error message? Without knowing what the error is, it is unlikely that anybody on the forum could give a considered response.

4. There is no such product as Sony Vegas Pro 14. Please see https://www.vegascreativesoftware.info/us/forum/sony-vegas-vs-vegas--119881/

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

tate-c wrote on 3/22/2021, 9:11 PM

I was uninstalling through the apps and features. The NewBlueFx were sapphire plugins that had different effects.I was only using a trial version that I no longer wanted to use.

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 14.0 (Build 161) 64-bit
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files\Common Files\OFX\Plugins\NewBlueFX\Elements.ofx.bundle\Contents\Win64\Elements.ofx
   Fault Address:       0x000000004343D654
   Fault Offset:        0x000000000009D654

Also, my mistake about the Sony part. I only meant Vegas Pro 14.

Dexcon wrote on 3/22/2021, 9:49 PM

If you have no NewBlueFX plugins installed at all and therefore don't need the NewBlueFX folder in C:\Program Files\Common Files\OFX\Plugins, just delete the NewBlueFX entry along with its subfolders; that is, delete the highlighted folder in the Common Files path:

C:\Program Files\Common Files\OFX\Plugins\NewBlueFX\Elements.ofx.bundle\Contents\Win64\Elements.ofx

If you do have other NewBlueFX plugins, then just delete from the Elements folder (assuming that Elements was your trial product).

If you use the forum's search function using ofx.bundle as the keyword, you'll find many posts about Vegas Pro refusing to open because of ofx.bundle problems.

BTW, I doubt that your NewBlueFX plugins were Sapphire plugins because Sapphire is a product from BorisFX, a completely different company to NewBlueFX.

https://borisfx.com/products/sapphire/?collection=sapphire&product=sapphire

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

tate-c wrote on 3/22/2021, 9:55 PM

I deleted the folder but it still showing up with the same problem discription. Should I restart the computer?

Dexcon wrote on 3/22/2021, 10:30 PM

Yes, reboot the computer (turning it off and then on).

Do you have a registry/computer cleaner like CCleaner (free)? If yes, run that as well as it could identify and remove NBFX 'left-overs' in the registry and in folders.

Last changed by Dexcon on 3/22/2021, 10:30 PM, changed a total of 1 times.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

tate-c wrote on 3/22/2021, 11:17 PM

I use the CCleaner but that didn't fix the problem.

tate-c wrote on 3/23/2021, 12:27 AM

I forgot to mention this detail.

   File:                C:\Users\carto\AppData\Local\VEGAS Pro\14.0\dx_video_grovel_x64.log
   File:                C:\Users\carto\AppData\Local\VEGAS Pro\14.0\svfx_video_grovel_x64.log
   File:                C:\Users\carto\AppData\Local\VEGAS Pro\14.0\ocio_x64.log
   File:                C:\Users\carto\AppData\Local\VEGAS Pro\14.0\dx_grovel_x64.log
   File:                C:\Users\carto\AppData\Local\VEGAS Pro\14.0\gpu_video_x64.log

Dexcon wrote on 3/23/2021, 12:56 AM

Grovel-x64 problems have been raised a number of times over the years on this forum (forum search 'grovel_x64') and there are several hits that appear after doing a Google search online. One forum post from several years ago resolved the problem by updating the GPU drivers

https://www.vegascreativesoftware.info/us/forum/crash-on-startup--111798/

If you have an NVIDIA GPU, use the studio driver instead of the game driver if their is a driver option available.

Another person found success with uninstalling and then re-installing Vegas Pro - or you could first try resetting Vegas Pro back to its default settings via the process given at

https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

... making sure to check the 'delete all cached application data' option along the way.

One online result from 12 years ago got the problem after installing a NewBlueFX trial plugin but the grovel problem disappeared after uninstalling it.

Hope something in the above helps.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

jetdv wrote on 3/23/2021, 7:48 AM

Go to C:\Program Files\Common Files\OFX\Plugins\ and delete the NewBlueFX and NewBlue folders. Then there will be nothing for Vegas to load from NewBlue. If needed, hold down CTRL+SHIFT when starting Vegas. On the window that opens, check the "clear cache" box to force Vegas to rescan all plugins.

Before installing or uninstalling any NewBlue packages, we recommend that you reboot and then install/uninstall before starting any other applications as, sometimes, other applications can lock the files and they will not be deleted/updated.

There should be no issues running Elements in Vegas Pro 14, though. So it could simply be that the current version needs to be installed.

tate-c wrote on 3/23/2021, 8:28 PM

Go to C:\Program Files\Common Files\OFX\Plugins\ and delete the NewBlueFX and NewBlue folders. Then there will be nothing for Vegas to load from NewBlue. If needed, hold down CTRL+SHIFT when starting Vegas. On the window that opens, check the "clear cache" box to force Vegas to rescan all plugins.

Before installing or uninstalling any NewBlue packages, we recommend that you reboot and then install/uninstall before starting any other applications as, sometimes, other applications can lock the files and they will not be deleted/updated.

There should be no issues running Elements in Vegas Pro 14, though. So it could simply be that the current version needs to be installed.

Thank you! I am glad to have help from everybody that responded. 😄