Unmanaged Exception (0xc0000005) (OpenCL.dll)

Aknoks wrote on 7/17/2020, 8:00 PM

Hello guys, can you help me please? I don't even know what is and why I have this problem. Every time I start Vegas Pro, its crash with the same error.

 

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 17.0 (Build 284)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\SYSTEM32\OpenCL.dll
   Fault Address:       0x00007FFC868B2F56
   Fault Offset:        0x0000000000002F56

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 17.0\vegas170.exe
   Process Version:     Version 17.0 (Build 284)
   Process Description: VEGAS Pro
   Process Image Date:  2019-07-30 (Tue Jul 30) 04:16:54
 

Comments

fr0sty wrote on 7/17/2020, 11:49 PM

Try these 2 things...

1. you are using an old build of VEGAS Pro 17, download the latest build from this link and install it.

2. Update your GPU driver. If using Nvidia, use the Studio driver. If AMD, use the Enterprise driver.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Radeon VII

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

jebaxiw wrote on 11/14/2020, 9:12 AM

I have the same problem when I updated the Vegas the message pop-up error the program can't start because the Opencl.dll file is missing so I download the file from the dllinstaller.com put the file in the right place and everything is ok now.

fred-w wrote on 11/15/2020, 12:58 PM

It's been a while and I don't have access to my computer where Vegas resides, so this is a bit off the top of my head, you can drill down deeper with some searches based on this general info:

Are you using a Nvidia card? if so, go to the Nvidia management interface (whatever its called) go to 3d settings and look for open cl switch on/off (not sure which is the one tht works, try both), in either the global settings OR, you can look at the individual program settings, if Vegas 17 is not listed, you can add that to the list and then go to the open cl switch specifically for Vegas 17.