Hi. First off I can't reach anyone over the phone at Magix and I've tried all day. This is a terrible support system. Every route from the IVR phone system ends in a dialtone and isn't routed to an agent. And even if you get to the area where you think you might get help, the IVR will start off with some confusing dialog like, start sequentially tapping alphabet "blocks" on the dialpad. I have no idea how I got there. At first glance, this company seems like a legit operations... but the more you start trying to reach out to someone, you get no where.

The problem is I opened SMS13 and it prompted me that there was a new version available for a sale upgrade price from my SMS13 platinum I bought, to VMS14. I clicked the ad banner and it took me to a checkout page where it said it was only a 40$ upgrade. I bought it, downloaded the installer and then noticed it was for VMS13, wtf? So I want to return this thing and get VMS14 platinum.. .but I can't reach ANYONE!

What gives??!