v17 just purchased - installed can't use because it keeps crashing

Keith-Luscher wrote on 8/15/2020, 11:09 AM

I just installed v17 platinum (still have v15 and using that for now--been a user since v4)

The program crashes under multiple triggers. I basically cannot use it. Here is data from two instances:

CRASH - WHEN CHOOSING mp4 RENDER OPTIONS

Extra Information
File: C:\Users\Keith Luscher\AppData\Local\Movie Studio Platinum\17.0\fileio_x64.log
File: C:\Users\Keith Luscher\AppData\Local\Movie Studio Platinum\17.0\dx_video_grovel_x64.log
File: C:\Users\Keith Luscher\AppData\Local\Movie Studio Platinum\17.0\svfx_video_grovel_x64.log
File: C:\Users\Keith Luscher\AppData\Local\Movie Studio Platinum\17.0\ocio_x64.log
File: C:\Users\Keith Luscher\AppData\Local\Movie Studio Platinum\17.0\dx_grovel_x64.log
File: C:\Users\Keith Luscher\AppData\Local\Movie Studio Platinum\17.0\gpu_video_x64.log
File: H:\President Bush\President Bush - September 2004.vf

Problem Description
Application Name: Movie Studio Platinum
Application Version: Version 17.0 (Build 143)
Problem: Unmanaged Exception (0xe0434352)
Fault Module: C:\WINDOWS\System32\KERNELBASE.dll
Fault Address: 0x00007FFFC3713E49
Fault Offset: 0x0000000000023E49

Fault Process Details
Process Path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe
Process Version: Version 17.0 (Build 143)
Process Description: Movie Studio Platinum
Process Image Date: 2020-04-13 (Mon Apr 13) 13:47:12

-------------------------------

CRASH - TRIED ADDING MEDIA TO UNTITLED PROJECT

Problem Description
Application Name: Movie Studio Platinum
Application Version: Version 17.0 (Build 143)
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe
Fault Address: 0x00007FFF2FC909F0
Fault Offset: 0x00007FFF2FC909F0

Comments

No comments yet - be the first to write a comment...