v17 just purchased - installed can't use because it keeps crashing

Keith-Luscher wrote on 8/15/2020, 11:09 AM

I just installed v17 platinum (still have v15 and using that for now--been a user since v4)

The program crashes under multiple triggers. I basically cannot use it. Here is data from two instances:

CRASH - WHEN CHOOSING mp4 RENDER OPTIONS 

Extra Information
   File:                C:\Users\Keith Luscher\AppData\Local\Movie Studio Platinum\17.0\fileio_x64.log
   File:                C:\Users\Keith Luscher\AppData\Local\Movie Studio Platinum\17.0\dx_video_grovel_x64.log
   File:                C:\Users\Keith Luscher\AppData\Local\Movie Studio Platinum\17.0\svfx_video_grovel_x64.log
   File:                C:\Users\Keith Luscher\AppData\Local\Movie Studio Platinum\17.0\ocio_x64.log
   File:                C:\Users\Keith Luscher\AppData\Local\Movie Studio Platinum\17.0\dx_grovel_x64.log
   File:                C:\Users\Keith Luscher\AppData\Local\Movie Studio Platinum\17.0\gpu_video_x64.log
   File:                H:\President Bush\President Bush - September 2004.vf

Problem Description
   Application Name:    Movie Studio Platinum
   Application Version: Version 17.0 (Build 143)
   Problem:             Unmanaged Exception (0xe0434352)
   Fault Module:        C:\WINDOWS\System32\KERNELBASE.dll
   Fault Address:       0x00007FFFC3713E49
   Fault Offset:        0x0000000000023E49

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe
   Process Version:     Version 17.0 (Build 143)
   Process Description: Movie Studio Platinum
   Process Image Date:  2020-04-13 (Mon Apr 13) 13:47:12

-------------------------------

CRASH - TRIED ADDING MEDIA TO UNTITLED PROJECT

Extra Information
   File:                C:\Users\Keith Luscher\AppData\Local\Movie Studio Platinum\17.0\fileio_x64.log
   File:                C:\Users\Keith Luscher\AppData\Local\Movie Studio Platinum\17.0\dx_video_grovel_x64.log
   File:                C:\Users\Keith Luscher\AppData\Local\Movie Studio Platinum\17.0\svfx_video_grovel_x64.log
   File:                C:\Users\Keith Luscher\AppData\Local\Movie Studio Platinum\17.0\ocio_x64.log
   File:                C:\Users\Keith Luscher\AppData\Local\Movie Studio Platinum\17.0\dx_grovel_x64.log
   File:                C:\Users\Keith Luscher\AppData\Local\Movie Studio Platinum\17.0\gpu_video_x64.log

Problem Description
   Application Name:    Movie Studio Platinum
   Application Version: Version 17.0 (Build 143)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe
   Fault Address:       0x00007FFF2FC909F0
   Fault Offset:        0x00007FFF2FC909F0

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe
   Process Version:     Version 17.0 (Build 143)
   Process Description: Movie Studio Platinum
   Process Image Date:  2020-04-13 (Mon Apr 13) 13:47:12

 

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