v17 render error "A stream could not be read"

Michael-Rye wrote on 7/11/2020, 8:10 AM

Stitching together a bunch of MP4 videos from my phone that I took on the fourth of July. Got them all set up the way I want them, and they play fine from the v17 timeline. However, when I try to render the full video to a new file, it processes a few frames then stops with a popup message box that says "A stream could not be read." What needs to be done to figure out what is wrong and/or send diagnostics to support?

Comments

Steve Grisetti wrote on 7/11/2020, 8:20 AM

Have you moved your video files to the hard drive of the computer you're editing on?

Michael-Rye wrote on 7/11/2020, 8:22 AM

Yes, the movie files are all on an internal HD in the editing computer. They play fine in movie studio when I tap the space bar to watch them. They also play fine using an external video player like VLC.

3POINT wrote on 7/11/2020, 8:24 AM

Probably your GPU is not supported, try to render with a rendertemplate without GPU.

Michael-Rye wrote on 7/11/2020, 8:46 AM

For GPU, I have NVIDIA GeForce RTX 2080 SUPER. Template that fails in v17 is "Internet HD 1080p 29.97 fps (NVIDIA NVENC)." I set up the same project in movie studio v16 on the same computer, using the same named render template, and it works in v16. Tried render template without GPU in v17 named "Internet HD 1080p 29.97 fps," and that works. So, this looks like a bug to me with the GPU template in v17. How do I go about reporting such a thing to the software distributors?

j-v wrote on 7/11/2020, 10:06 AM

@Michael-Rye
Which drivers exactly are installed for your Nvidia?

Michael-Rye wrote on 7/11/2020, 10:12 AM

Looks like it is a bit out of date. I'm surprised that it didn't update itself since current on NVIDIA web site is 451.67.

NVIDIA control panel system information link shows this:

NVIDIA System Information report created on: 07/11/2020 10:10:41

[Display]
Operating System:   Windows 10 Home, 64-bit
DirectX version:   12.0
GPU processor:       GeForce RTX 2080 SUPER
Driver version:       436.30
Driver Type:       Standard
Direct3D API version:   12
Direct3D feature level:   12_1
CUDA Cores:       3072
Core clock:       1830 MHz
Memory data rate:   15.50 Gbps
Memory interface:   256-bit
Memory bandwidth:   496.06 GB/s
Total available graphics memory:   24534 MB
Dedicated video memory:   8192 MB GDDR6
System video memory:   0 MB
Shared system memory:   16342 MB
Video BIOS version:   90.04.7A.80.3C
IRQ:           Not used
Bus:           PCI Express x16 Gen3

[Components]
nvui.dll       8.17.14.3630       NVIDIA User Experience Driver Component
nvxdplcy.dll       8.17.14.3630       NVIDIA User Experience Driver Component
nvxdbat.dll       8.17.14.3630       NVIDIA User Experience Driver Component
nvxdapix.dll       8.17.14.3630       NVIDIA User Experience Driver Component
nvCplUIR.dll       8.1.940.0       NVIDIA Control Panel
nvCplUI.exe       8.1.940.0       NVIDIA Control Panel
nvWSSR.dll       26.21.14.3630       NVIDIA Workstation Server
nvWSS.dll       26.21.14.3630       NVIDIA Workstation Server
nvViTvSR.dll       26.21.14.3630       NVIDIA Video Server
nvViTvS.dll       26.21.14.3630       NVIDIA Video Server
nvDispSR.dll       26.21.14.3630       NVIDIA Display Server
NVMCTRAY.DLL       26.21.14.3630       NVIDIA Media Center Library
nvDispS.dll       26.21.14.3630       NVIDIA Display Server
nvDevToolS.dll       26.21.14.3630       NVIDIA 3D Settings Server
PhysX       09.19.0218       NVIDIA PhysX
NVCUDA.DLL       26.21.14.3630       NVIDIA CUDA 10.1.0 driver
nvGameSR.dll       26.21.14.3630       NVIDIA 3D Settings Server
nvGameS.dll       26.21.14.3630       NVIDIA 3D Settings Server

j-v wrote on 7/11/2020, 10:29 AM

For the best performance in VMS 17 latest build you have use this one.

Michael-Rye wrote on 7/11/2020, 10:36 AM

I have updated to 451.48 as you suggest. Unfortunately, I still get the error when trying to render with "Internet HD 1080p 29.97 fps (NVIDIA NVENC)" template.