V19/V20 freezing

H.T. wrote on 7/16/2023, 8:28 AM

I was editing a video with V19, adding clips (from a sony action cam). Suddenly Vegas started to freeze. Also the whole computer refused to read mouse or keyboard for a long time so I could not kill the process. Interestingly, I have edited several videos usign same methods, and nothing has changed in the computer (even the Windows update did not show any updates for a while).  The preview shows a wide horizontal stripe containing garbage, also the small pics in the timeline are messed up. After a reboot and reloading the project they are either blank or green.

So I decided to download the V20 and try with that one.  Maybe a bit better but not much. Impossible to work.

Tried the tips found from the net but didn't find a solution. The weirdest thing is that it stopped working in the middle of editing, no changes anywhere.

The computer is Lenovo Yoga Slim7 Pro with AMD 5900HX/16MB and 2TB hd. Run some diagnostics but they claim that the hw is ok. Loaded the same clips into Camtasia where they work ok, so it cannot be the source data.

Wonder if there is a chance to get Vegas working or is it better to jump to Premiere?

 

Comments

RogerS wrote on 7/16/2023, 8:48 AM

Radeon Graphics drivers often have issues so try updating that first.

Dexcon wrote on 7/16/2023, 8:52 AM

I was editing a video with V19, adding clips (from a sony action cam). Suddenly Vegas started to freeze. Also the whole computer refused to read mouse or keyboard for a long time so I could not kill the process.

I'm not sure why you are automatically assuming that this is a Vegas Pro problem. You say that there have not been any Windows updates recently (actually there were last week) but then there haven't been any Vegas Pro 19 updates in the last few weeks.

Wonder if there is a chance to get Vegas working or is it better to jump to Premiere?

As a consumer, that is your choice - and you can always give it a try with the Premiere trial version (keeping in mind that Premiere is a subscription arrangement and if you stop paying then your access to Premiere also stops). Also, with your question in mind, think about what sort of response you would get if you asked the Premiere forum if it would be better to jump from Premiere to Vegas Pro?

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

H.T. wrote on 7/17/2023, 2:25 AM

Thank you folks for the replies. I have tried to trace the problem with several ways. I disabled the use of Radeon, no change (and Lenovo's update did not find anything to update).

Found that if I import the clips to Camtasia and export, the exported clips seem to work ok in V19. This makes me wonder if there is something in the clips that Camtasia is able to handle but Vegas can't. Memory card in the action cam? But I format it with the camera before day's activities and it doesn't report about faults.

To the comment on switching, I have used Vegas since version 12 (if I remember correctly) upgraded to almost every version, so I would like to continue with the product I know (to some extent) rather than face a new learning curve. The reason why I asked is that many users have experience from different software, and if there is no decent workaround, I simply cannot edit. The worst thing is that the computer freezes (for a very long time), so I cannot even kill the app using the Task manager, I have to use the power button and the reboot takes time.

I will report here the outcome of my research.

 

RogerS wrote on 7/17/2023, 2:55 AM

For the Radeon driver try the AMD reference driver. OEMs often fail to update drivers after their laptops are a certain age: https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-9-mobile-processors-radeon-graphics/amd-ryzen-9-5900hx

Different editing software uses the GPU in different ways so it's not surprising that one will have different results for performance and stability.

For the media itself that is potentially the major variable (instability is usually media x GPU in VEGAS). Give VEGAS media it likes and it goes away. What exactly is the media? https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

I often covert media VEGAS has issues with to known good formats like ProRes and constant framerate short GOP AVC using ShutterEncoder.

H.T. wrote on 7/17/2023, 6:49 AM

RogerS, thanks for the link to Radeon drivers. I run the installation and on a short trial to my surprise it seems to work!

The drivers are deep in the OS, very long time ago there was a bug in one graphics card driver, causing errors in computer's floating point math.

In former versions (during sony ages) I had a case where disabling the GPU rendering solved an instability problem, but in this case it didn't help. Shame on Lenovo for forgetting updates for my pc. It is less than 2 years old.

 

Former user wrote on 7/17/2023, 7:02 AM

@H.T. If you type reliability into windows search, run reliability monitor, does it show a Windows hardware error on the days of the Vegas Crashes that caused system instability . If so double click on that entry, what does it say, is it related to GPU?

RogerS wrote on 7/17/2023, 7:59 AM

Glad it helps- I have that particular CPU bookmarked as you're far from the only person to have problems in VEGAS with it.