V21 Crashes when attempting to import a group of files

JR42 wrote on 3/6/2024, 3:51 PM

In the past, when I go to make a video, I would shift-click to select a group of videos/jpgs/etc to add them into the media bin. Now when I try to do this, the interface immediately says "not responding" the fans on my computer spin faster, eventually Vegas crashes.

Any ideas on this one? Has never happened to me on any previous version of Vegas. In fact, I opened the same group of files in V20 with no issues.

If I add files singly using control-click, It gets to five and then the fans kick on, the interface freezes and V21 crashes.

Comments

VEGASDerek wrote on 3/6/2024, 4:10 PM

Can you provide some details on the media you are trying to import?

JR42 wrote on 3/6/2024, 4:12 PM

They are standard .mkv files that OBS uses for recording. I've worked with the exact files many many times.

JR42 wrote on 3/6/2024, 4:16 PM

If I load the files one at a time, they load for the first four. Then when I try to add a fifth, Vegas 21 crashes, even if I add it individually. This project is due, so I am going to probably run them all through handbrake and convert them to h264.

Former user wrote on 3/6/2024, 4:53 PM

What were you encoder settings in OBS, what is resolution and frame rate of MKV?

Also you can encode to fragmented mp4, which is as bulletproof as mkv, and have OBS auto rewrap to standard MP4 on encoding completion. MKV is supposed to be fully supported in Vegas now(no longer beta) with GPU decode of h.264/h.265 but maybe still buggy

JR42 wrote on 3/6/2024, 5:18 PM

1080-30p / Same as Stream.  Stream was h264.  
I did just handbrake everything to h264 mp4 and opened all 10 of the files with no issues.

Former user wrote on 3/6/2024, 6:04 PM

I"m seeing the same on a wide range of h.264 mkv files. Seems unstable too, I successfully dragged 10 1440p mkv's in, started new project, dragged the same 10 in, got the spinning blue ball of hell that never goes away

mark-y wrote on 3/6/2024, 7:42 PM

They are standard .mkv files that OBS uses for recording.

No such thing. There are hundreds of possible OBS file settings, "some" of which make sense for Vegas.

1. Use OBS to transcode your MKV to MP4. I know you are following some online advice to encode MKV, but it's not a good choice for Vegas, just one of several possible factors.

2. List the detailed MediaInfo properties.

https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

When we have those properties, narrowing down your loading issues shouldn't be hard.

Former user wrote on 3/7/2024, 12:06 AM

The screen capture doesn't show the spinning blue ball of misery but it would have appeared about a second after you see the mkv files highlighted. When the mkv AVC files do load without crashing, the loading process is much slower than mp4 AVC, even though they both use GPU decoding. I am thinking Vegas isn't really reading MKV files directly there's some sort of internal conversion going on .. or it's a bug.

the mp4's that load fine are the re-wrapped mkv's.