V9 - Is Help Broken?

InterceptPoint wrote on 6/4/2009, 7:49 AM
Help/Contents & Index and Help/Keyboard Shortcuts don't work on my installation of V9. I installed the trial version, bought the boxed version and registered my serial number.

Am I doing something wrong?
Do I need to uninstall the trial and reinstall via the V9 DVD?
Are there help files that need to be copied to my current installation from the DVD?


Jay Gladwell wrote on 6/4/2009, 8:33 AM

Nope, not broken--works fine for me.

InterceptPoint wrote on 6/4/2009, 8:34 AM
Did you install the trial version or the official version?
Jay Gladwell wrote on 6/4/2009, 10:40 AM

It's both. The trial version is the official version. Once I paid for it, it was no longer a trial version.

InterceptPoint wrote on 6/4/2009, 12:20 PM
OK - that's exactly what I did. Installed the trial and then bought the official version and just registered it with my S/N. But mine does not work. Looks like re-install time.
zstevek wrote on 6/4/2009, 5:11 PM
The help doesnt work for me either. Do you have Vista 64 bit?

Do you have Internet Explorer 8 installed?

I have a hunch this is the problem.
InterceptPoint wrote on 6/4/2009, 6:36 PM
Yes I am running Vista 64 bit but my IE, which I never use, is version 7.
PaulJG wrote on 6/5/2009, 5:57 AM
I have the same problem

Vista 64 bit latest updates

- Vegas 9 32-bit has help

- Vegas 9 64-bit does not.



Cinescore is in Vegas 9, 32 bit, but not the 64-bit.

jetdv wrote on 6/5/2009, 7:36 AM
Cinescore is in Vegas 9, 32 bit, but not the 64-bit.

That is correct! Direct copy from the "release notes"

The following features are not available in the 64-bit version of Vegas 9.0. If you need to use the following features, you can share projects between 32- and 64-bit versions of Vegas 9.0 installations, performing editing as needed in 32-bit Vegas 9.0 and finishing the project in 64-bit Vegas 9.0:

* Rendering templates created in 32-bit Vegas 9.0 are not available in 64-bit Vegas 9.0.
* Cinescore support is not available.
* Gracenote support is not available.
* AAF import and export are not available.
* Third-party plug-ins will work only if they are 64-bit plug-ins. Please check with the plug-in vendor for available updates.
PaulJG wrote on 6/5/2009, 11:52 AM
Hopefully they will have a updated cinescore coming out soon.

What about the Help? I have to open V9 32bit to use
rtbond wrote on 6/6/2009, 4:27 AM
I reported this issue with the 64-bit trial version here.


After numerous interactions with SCS tech support a clean uninstall of all SONY applications was required following these instructions:


Rob Bond

My System Info:

  • Vegas Pro 20 Build 411
  • OS: Windows 11.0 Home (64-bit), Version: 10.0.22621 Build 22621
  • Processor: i9-10940X CPU @ 3.30GHz (14 core)
  • Physical memory: 64GB (Corsair Vengeance LPX 64GB (2 x 32GB) DDR4 DRAM 3200MHz C16 memory kit)
  • Motherboard Model: MSI x299 Creator (MS-7B96)
  • GPU: EVGA GeForce RTX 2070 SUPER XC ULTRA (Studio Driver Version =  536.40)
  • Storage: Dual Samsung 970 EVO 1TB SSD (boot and Render); WDC WD4004FZWX, 7200 RPM (media)
  • Primary Display: Dell UltraSharp 27, U2723QE, 4K monitor with 98% DCI-P3 and DisplayHDR 400 with Dell Display Manager
  • Secondary Display: LG 32UK550-B, entry-level 4k/HDR-10 level monitor, @95% DCI-P3 coverage
InterceptPoint wrote on 6/6/2009, 4:25 PM
Yikes. That is bit much just to get the rarely used help back. Hopefully this will get fixed in 9a-64bit.