Vegas 19 continually crashing, unusable, but 13 stable same PC?

Vincent-Brice wrote on 5/29/2022, 12:51 PM

Vegas 13 has worked perfectly for me for years, first on an i7 and then when I changed my PC to an AMD Ryzen 9, still perfect. I upgraded to windows 11 and good old 13 still ran beautifully. I then added a GoPro Hero 10 to my camera bag and needed HEVC support so I upgraded to version 19. 19 crashes continually to the point that it is unusable. I decided to do a clean install of windows and reload Vegas 19 so there were no remnants of 13, but no difference, constant "not responding". So, I had to reinstall 13 but I did it without uninstalling 19 because I needed to convert the HEVC GoPro files to something 13 could handle, but I got a surprise, I could now drop the original HEVC files straight onto the 13 timeline and they play perfect! All is well for me now, I can use 13, but I'd still love to know why for me 19 is so unstable and yet 13 is so stable on the same PC? I'm obviously missing out on new features, and although it's just personal family and travel videos for myself, I still may find them useful. So, if anyone could help, I'd really appreciate it. Many Thanks, Vince

Specs:

B550 Aorus Pro V2 MB

AMD Ryzen 9 3900x

32GB ram (Corsair Vengeance 3200 Mhz)

Corsair Force MP600 Windows drive and a couple of Samsung sata EVO ssd's for data and video storage.

Radeon RX 5500 XT GPU

Windows 11 Pro, 21H2, 22000.708

Video comes from, mainly, Lumix G80/85 4K

Mavic mini, 2.7K

and now GoPro Hero 10 4K

all filmed at 25fps and edited on a 1080 25fps timeline which is the final render. (Incidentally, I use a Contour ShuttleXpress, if that makes any difference.)

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Former user wrote on 5/30/2022, 4:35 PM

@Vincent-Brice Hi, sorry been working but thanks I downloaded your file & as others have already said that that file is AVC, it plays well on my machine too, there has been posts previously about 200fps media, HEVC or AVC i can't remember but i do remember Vegas not liking those,

You could share a 200fps clip tho if you want, i'm sure we'll have a play with that for you,

Former user wrote on 5/30/2022, 7:02 PM

@Vincent-Brice It sounds like you accidentally uploaded a file you actually have no problem playing, Do you have an example of something you're having trouble with that you want to upload?

Some file types Vegas has problems playing if it can be determined to be so, can create proxies or convert to something more playable, but if easily playable for us, then that's something to examine with your settings

Vincent-Brice wrote on 5/31/2022, 2:07 AM

@Vincent-Brice It sounds like you accidentally uploaded a file you actually have no problem playing, Do you have an example of something you're having trouble with that you want to upload?

Some file types Vegas has problems playing if it can be determined to be so, can create proxies or convert to something more playable, but if easily playable for us, then that's something to examine with your settings

Thanks, but I don't have a problem playing any particular video, as been said previously, all play beautifully. I have random crashes when working on a project. I uploaded the clip because as Gid said he could look at it and also because he was thinking of getting a Hero 10 and wanted to try some footage on his timeline.

Vincent-Brice wrote on 5/31/2022, 2:10 AM

Could this be related to my problem? Getting desperate, I just wanted to see if there was a repair option in the uninstaller and got this for Deep Learning Models: (so sorry to be a nagging pain)

Reyfox wrote on 5/31/2022, 4:37 AM

@Vincent-Brice did you look in that location to see if the files actually exist?

This is what I see at that location.

Vincent-Brice wrote on 5/31/2022, 4:49 AM

@Reyfox ah thanks for that, seems I'm missing one (whatever it is), I just have this, so maybe I should try reinstalling it.

Right, reinstalled and now have the MXRES file as well. Funny I know, but I thought Deep Learning Models was some advanced tutoring lessons!! I still don't know what it is but from other comments it's obviously not that. I'd be hopeful that this was my problem, but the fact it's an option during install shows it isn't necessarily needed and that has taken away that hope. We'll see. But thanks again :)

Reyfox wrote on 5/31/2022, 6:39 AM

@Vincent-Brice oh! You didn't install the AI Deep Learning? Here is a tutorial for it.

Also, watch this.

Vincent-Brice wrote on 5/31/2022, 2:13 PM

Maaan, it even crashed doing the update!! 😩

Reyfox wrote on 5/31/2022, 2:18 PM

The latest patch is B636. For "me" at the moment, it just doesn't work. I tried going back to B550 which was rock solid on my computer, but unfortunately, I don't have a saved version of it, and the link in the forums to download it aren't working.

So, it's back to the original build, and then to B532, and hopefully to B550.

Vincent-Brice wrote on 5/31/2022, 2:42 PM

The latest patch is B636. For "me" at the moment, it just doesn't work. I tried going back to B550 which was rock solid on my computer, but unfortunately, I don't have a saved version of it, and the link in the forums to download it aren't working.

So, it's back to the original build, and then to B532, and hopefully to B550.

@Reyfox I feel gutted for you. Will be so ironic if it works for me. Just trying it now 😬

fr0sty wrote on 5/31/2022, 3:29 PM

2 things to try:

1. Update your GPU driver, but don't just download a driver from your GPU manufacturer's website, go into the VEGAS help menu, run the driver update utility, and download and install the driver it recommends. If this does not help, then...

2. Try to go into preferences, file i/o, and enable legacy AVC decoding. Please note this breaks compatibility with 10 bit media, but it may solve your issue as a workaround, as it forces VEGAS to decode the video using the same decoder used in VP13.

Vincent-Brice wrote on 5/31/2022, 3:43 PM

2 things to try:

1. Update your GPU driver, but don't just download a driver from your GPU manufacturer's website, go into the VEGAS help menu, run the driver update utility, and download and install the driver it recommends. If this does not help, then...

2. Try to go into preferences, file i/o, and enable legacy AVC decoding. Please note this breaks compatibility with 10 bit media, but it may solve your issue as a workaround, as it forces VEGAS to decode the video using the same decoder used in VP13.

Thanks, I appreciate so much ones taking the time to write out their advice. I had already updated the GPU driver from within Vegas and it just reinstalled the one I already had. But would you and @Reyfox believe that since the update, I've been working for over an hour now and I've not had a single crash, glitch, wobbly or lag! Everything super smooth. I'm ecstatic, though I hope I'm not speaking too soon 😅

fr0sty wrote on 5/31/2022, 3:54 PM

That's awesome! Keep us posted, if you have any further trouble, we're glad to help. I'll mark the issue resolved for the time being.

Reyfox wrote on 5/31/2022, 4:34 PM

@Vincent-Brice glad everything is working for you!

Vincent-Brice wrote on 5/31/2022, 4:46 PM

@Reyfox Thanks, and yes the irony of it. I've been busy working for just about two hours now and a shame one crash spoiled the perfection, but hey, I can live with that! I honestly am ecstatic. I hope so much you get it back working for you now. But thanks so much for your sincere interest and sticking with me :)

Former user wrote on 5/31/2022, 5:22 PM

2. Try to go into preferences, file i/o, and enable legacy AVC decoding. Please note this breaks compatibility with 10 bit media, but it may solve your issue as a workaround, as it forces VEGAS to decode the video using the same decoder used in VP13.

@fr0sty VP19 forces 10bit files to use So4, there's still likely to more compatibility problems with newer codecs but the example you keep bringing up is not true in VP19 . I told you this just a couple of days but here you are saying the exact same thing.

Show your receipts frosty, if you want to keep saying 10bit AVC's break Vegas when using Legacy AVC I"m going to need receipts

fr0sty wrote on 5/31/2022, 6:20 PM

This is actually new to me, previously if you used 10 bit files and had the legacy decoders enabled, it would use compoundplug.dll which would result in a green screen during playback if you attempted to load any 10 bit media. I didn't see your other post, apparently.

Vincent-Brice wrote on 6/1/2022, 2:46 AM

A lot of crashing this morning, I give up. Sorry to have wasted everyone's time.

RogerS wrote on 6/1/2022, 3:26 AM

Failing to so4 is new behavior-before it would just show a green screen.

Like previously when hardware decoder was off and it would still use the Intel iGPU when available.

I think saving users from their choices instead of failing outright is helpful behavior.

RogerS wrote on 6/1/2022, 3:27 AM

What happens just before it crashes? Any pattern as to what triggers it?

Vincent-Brice wrote on 6/1/2022, 4:30 AM

What happens just before it crashes? Any pattern as to what triggers it?

No pattern at all, totally random. Last night all seemed great, just one crash, and this morning, random crashes. The last crash happened as I was cutting audio in an ungrouped clip. I thought last night that the new update had solved my problem but now it seems it's still there so the situation is just the same as I wrote previously:

"I can't specify anything that triggers it as it's so random. A little earlier I clicked the fx button on a clip and the Video Event FX window opened but then it crashed before I could select one. I reopened the project and this time applied a brightness contrast fx to the same clip no problem. Sometimes it's just resizing a clip and sliding it that it happens and other times I've cut, slid, overlapped, played, shuttled through at high speed, all with no problem. And the project is so basic, one video and audio track and a music track. Just trimming, and applying stabilization or brightness/contrast to some clips, nothing else."

Vincent-Brice wrote on 6/2/2022, 5:53 AM

Does this shed any light?

Reyfox wrote on 6/2/2022, 10:05 AM

@Vincent-Brice are you saving to your C: drive or another drive?

Vincent-Brice wrote on 6/2/2022, 11:04 AM

@Vincent-Brice are you saving to your C: drive or another drive?

Vegas is loaded on the Windows C: drive (PCIe Gen 4 NVMe) and I change the Vegas Temporary files folder to the D: drive which I keep solely for video (SATA SSD). Looking in the temp folder, there is the restored, bak and tmp files.