Vegas 20 will not start and the desktop icon goes away

Fred-Friton wrote on 1/20/2023, 12:41 PM

This has happened to me twice since buying the upgrade. I start the computer and the Vegas 20 icon is gone from the desktop. The icon in the list of applications does nothing. I tried to reinstall the program. The installer says it has to remove the program before installation and it fails to do anything.

Comments

rraud wrote on 1/20/2023, 2:55 PM

Maybe the shortcuts got corrupted somehow.. Have you tried launching it from the root <.exe> file. I think the path would be:
C:\Program Files\VEGAS\VEGAS Pro 20.0\vegas200.exe

Dexcon wrote on 1/20/2023, 3:47 PM

The installer says it has to remove the program before installation and it fails to do anything.

If it's the same installation thing as I've experienced, while the uninstalltion progress bar is locked, go to the Task Manager (Ctrl+Alt+Del) and under Background Processes, find any Vegas Pro entries (there's likely to be two) and End Task them. The uninstalltion progress bar should then resume.

Also, I find that attempting to open Vegas Pro 20 from the desktop or taskbar icon doesn't always work. Again, delete any Vegas Pro entries in the Task Manager and then click on the VP icon again - VP should open This seems to happen much more often under Windows 11 that it did with earlier versions of Vegas Pro under Windows 10.

Last changed by Dexcon on 1/20/2023, 3:50 PM, changed a total of 1 times.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 16, 17, 18, 19, 20 & 21, HitFilm Pro 2021.3, DaVinci Resolve Studio 18.5, BCC 2023.5, Mocha Pro 2023, Ignite Pro, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX10 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

Crowyote wrote on 1/21/2023, 8:53 PM

The installer says it has to remove the program before installation and it fails to do anything.

If it's the same installation thing as I've experienced, while the uninstalltion progress bar is locked, go to the Task Manager (Ctrl+Alt+Del) and under Background Processes, find any Vegas Pro entries (there's likely to be two) and End Task them. The uninstalltion progress bar should then resume.

Also, I find that attempting to open Vegas Pro 20 from the desktop or taskbar icon doesn't always work. Again, delete any Vegas Pro entries in the Task Manager and then click on the VP icon again - VP should open This seems to happen much more often under Windows 11 that it did with earlier versions of Vegas Pro under Windows 10.

Yeah, this needs a fix. It seems like the more I use Vegas, the more times I have to open it. I'm up to like 20+ instances before it will even start.

mofobo wrote on 1/23/2023, 5:33 AM

The installer says it has to remove the program before installation and it fails to do anything.

If it's the same installation thing as I've experienced, while the uninstalltion progress bar is locked, go to the Task Manager (Ctrl+Alt+Del) and under Background Processes, find any Vegas Pro entries (there's likely to be two) and End Task them. The uninstalltion progress bar should then resume.

Also, I find that attempting to open Vegas Pro 20 from the desktop or taskbar icon doesn't always work. Again, delete any Vegas Pro entries in the Task Manager and then click on the VP icon again - VP should open This seems to happen much more often under Windows 11 that it did with earlier versions of Vegas Pro under Windows 10.

Yeah, this needs a fix. It seems like the more I use Vegas, the more times I have to open it. I'm up to like 20+ instances before it will even start.

I've had this exact same issue with V18 and V19. Just recently started experiencing it with Vegas 20. Wish it would get sorted.

I've also had the issue happen on 2 different PCs with different hardware.

j-v wrote on 1/23/2023, 8:30 AM

Did you already try the new update to build 326?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 23H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
555.85 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2127
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 555.99 and Intel UHD Graphics 630 with driver 31.0.101.2127
Vegas software: VP 10 to 21 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

gabgilson wrote on 1/23/2023, 9:16 AM

Amazed to read it's not just me who gets the false starts on windows 11. Still happening in Vegas 20 build 326. I was assuming it was some kind of hard drive comms issue, so vegas tries to start but the project hard drive doesn't kick in, so it just sits there as a background process - but that's a total guess. It's a right waste of time having to go to task manager, kill the background task and try to launch again. Usually works second go for me.

fr0sty wrote on 1/24/2023, 4:01 AM

Some users are reporting this is happening with other apps in Windows 11 as well, such as Office... it may be a problem with Windows 11 causing this..

I wonder if it is connected to this:

Application shortcuts might not work from the Start menu or other locations

Status    Originating update    History
Resolved    N/A

Resolved: 2023-01-18, 19:28 PT
Opened: 2023-01-13, 13:40 PT
After installing security intelligence update build 1.381.2140.0 for Microsoft Defender, application shortcuts in the Start menu, pinned to the taskbar, and on the Desktop might be missing or deleted. Additionally, errors might be observed when trying to run executable (.exe) files which have dependencies on shortcut files. Affected devices have the Atack Surface Reduction (ASR) rule "Block Win32 API calls from Office macro" enabled. After installing security intelligence build 1.381.2140.0, detections resulted in the deletion of certain Windows shortcut (.lnk) files that matched the incorrect detection pattern.

Windows devices used by consumers in their home or small offices are not likely to be affected by this issue.

Workaround: Changes to Microsoft Defender can mitigate this issue. The Atack Surface Reduction (ASR) rules in Microsoft Defender are used to regulate software behavior as part of security measures. Changing ASR rules to Audit Mode can help prevent this issue. This can be done through the following options:

Using Intune: Enable attack surface reduction rules | Defender for Endpoint: Microsoft Endpoint Manager
Using Group Policy: Enable attack surface reduction rules | Defender for Endpoint: Group Policy
Microsoft Office applications can be launched through the Microsoft 365 app launcher. More details on the Microsoft 365 app launcher can be found in Meet the Microsoft 365 app launcher

Next steps: This issue is resolved in security intelligence update build 1.381.2164.0. Installing security intelligence update build 1.381.2164.0 or later should prevent the issue, but it will not restore previously deleted shortcuts. You will need to recreate or restore these shortcuts through other methods. For additional information and help recovering missing shortcuts, see Recovering from Attack Surface Reduction rule shortcut deletions (updated on January 17, 2023 to include additional guidance and scripts to help with recovery).

Affected platforms:

Client: Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2; Windows 10, version 21H2; Windows 10, version 20H2; Windows 10 Enterprise LTSC 2019; Windows 10 Enterprise LTSC 2016; Windows 10 Enterprise 2015 LTSB
Server: None

https://learn.microsoft.com/en-us/windows/release-health/status-windows-11-21h2

Last changed by fr0sty on 1/24/2023, 4:02 AM, changed a total of 1 times.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

fr0sty wrote on 1/24/2023, 4:06 AM

Try the above fix, then re-install VEGAS.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)