Yes. And removing and installing vegas again. Rebooting computer.

And a "funny" thing is, that when logging out (which also gives an error message), and closing and starting Vegas again, I sometimes get this screen showing old info. ("update 2")

Yes, same here. (not the old info bit though)

As I said in the Vegas Pro 300 General thread:

"Vegas Hub doesnt work now in VP21-300..
I've logged out and in again, it seems happy with the login and the hub explorer works but when I try to open the Hub window it says ' Checking login state... ' then I'm stuck on this screen with fidgeting dots and the message 'An unhandled error has occurred. Return to Home '.
The Hub does still work on Vegas Pro 20. Ideas anyone?"

I was hoping for some suggestions that might fix the problem. I have no intention of re-installing the prgram or resetting any configurations because otherwise build 300 is working well. Best Vegas has ever been in fact.

@paul-marshall, the HUB is working here. No problems. I can access the assets without issue. I don't have any idea of what to suggest to you to fix your problem.

Clearly the hub works for the majority but at least I am not alone!
I've also experimented with Firewall settings but it's not that.

I wondered if it was to do with my type of license. I'm on a Pro 21 Suite outright purchase from last August. To be honest I dont understand what the hub is for and how it relates to new features such as Text-to-speech unless I buy an upgrade.

Here the hub works too... just tested.

@paul-marshall  ... with Vegas Pro Suite build 300, you should get the following features as outlined in Vegas Pro's comparison webpage: https://www.vegascreativesoftware.com/us/product-comparison/#productMenu

VEGAS Pro Suite

VEGAS Pro

SOUND FORGE Audio Studio

ACID Music Studio

Mocha VEGAS

Boris FX Primatte Studio

Includes:

Up to 50GB cloud storage*

HD stock footage*

Text to Speech, Speech to Text & Text-based editing*

Collaborations tools

The only reason to upgrade to Vegas Pro Post is if you want/need more than what is available in the Suite version.

When I bought my Vegas Pro 21 Suite last year I did not get:

"Includes:

Up to 50GB cloud storage*

HD stock footage*

Text to Speech, Speech to Text & Text-based editing*

Collaborations tools"

...which previously needed a subscription. So I presume those features are only available to someone who buys a new or upgraded perpetual license now.
I have AI Speech-to-text and text-to-speech menu items but they dont work. Unless of course it is because the hub is not working.... Confused - who knows?

Perhaps try a reset back to Vegas Pro default (factory) settings using the following process: https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

Otherwise, the Hub is working fine here in build 300.

Reset did the trick. Thanks 😊

@paul-marshall last year, 21 Suite only had those features if you had the 365 subscription model.

OK, so based on janndk's success I have done the full default reset and it worked for me too. Having exported and re-imported my settings and keyboard short cuts I am not too far off now.

I can confirm that I do now have access to the newly included features so worth a bit of disruption to normality!

Yes, same here. (not the old info bit though)

As I said in the Vegas Pro 300 General thread:

"Vegas Hub doesnt work now in VP21-300..
I've logged out and in again, it seems happy with the login and the hub explorer works but when I try to open the Hub window it says ' Checking login state... ' then I'm stuck on this screen with fidgeting dots and the message 'An unhandled error has occurred. Return to Home '.
The Hub does still work on Vegas Pro 20. Ideas anyone?"

I was hoping for some suggestions that might fix the problem. I have no intention of re-installing the prgram or resetting any configurations because otherwise build 300 is working well. Best Vegas has ever been in fact.

The following procedure works for me:
Go to "C:\Users\*****\AppData\Roaming\VEGAS"
Rename the folder "HubDB" to "HubDB.old".
Start Vegas and the folder is recreated. Logging in to the hub should now work.

None of the suggestions above are helping. When I click on the vegas hub to login it opens another window but it is black and there is no way to log on

@timothy-burris it is working now. Just be patient logging in. It wasn't up 10 minutes ago. Now I am logged in.

Ninguna de las sugerencias anteriores está ayudando. Cuando hago clic en el centro de Las Vegas para iniciar sesión, se abre otra ventana, pero está en negro y no hay forma de iniciar sesión

clear

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I'm in the same situation

I have reset the settings and the error continues

Hub not working.

Closed.

Reset.

Reloaded

Waited over an hour on the three dots.

Don't know where to go from here.

Reset with clearing the cache worked. Thanks

Yes, here too.

Yes, resetting and clearing cache, the HUB is back, along with having to set up all my windows and toolbars again. Such is progress.

Reset with clearing the cache worked. Thanks

I'm having the hub problem too. Can you tell me how to reset the cache. Thanks