Vegas Pro 11.0.701 64-bit Will Not Start On PC

Jamil wrote on 12/24/2013, 9:13 AM
I just got a new Dell Precision T7600 workstation. I am now migrating all licensed software to my new computer. I have installed Vegas Pro 11.0.701 64-bit onto this machine. However, I get a problem report pop-up with the Vegas splash screen still open each time I start the installed application. After I enter text stating all I was trying to do was start it, I get referred to an update download link to update the same level of software I already have installed.

When I click show problem details in the problem reporter, this is what I see:

Extra Information
File: C:\Users\Jamil\AppData\Local\Sony\Vegas Pro\11.0\gpu_video_x64.log
File: C:\Users\Jamil\AppData\Local\Sony\Vegas Pro\11.0\dx_video_grovel_x64.log
File: C:\Users\Jamil\AppData\Local\Sony\Vegas Pro\11.0\svfx_video_grovel_x64.log
File: C:\Users\Jamil\AppData\Local\Sony\Vegas Pro\11.0\dx_grovel_x64.log
File: C:\Users\Jamil\AppData\Local\Sony\Vegas Pro\11.0\vst_grovel.log

Problem Description
Application Name: Vegas Pro
Application Version: Version 11.0 (Build 701) 64-bit
Problem: Unmanaged Exception (0xc0000005)
Fault Module:
Fault Address: 0x000000001420FD70
Fault Offset: 0x000000001420FD70

Fault Process Details
Process Path: C:\Program Files\Sony\Vegas Pro 11.0\vegas110.exe
Process Version: Version 11.0 (Build 701) 64-bit
Process Description: Vegas Pro


Why won't Vegas Pro run on my computer?

Thanks.

Comments

Jamil wrote on 12/24/2013, 9:16 AM
Here are the above log files currently on my workstation--

C:\Users\Jamil\AppData\Local\Sony\Vegas Pro\11.0\gpu_video_x64.log:

INFO 2013-12-24 10:12:24 *** Start of GPU-accelerated video processing log ***
INFO 2013-12-24 10:12:24 Vegas Pro 11.0
INFO 2013-12-24 10:12:24 Version 11.0 (Build 701) 64-bit
INFO 2013-12-24 10:12:24
INFO 2013-12-24 10:12:24 OpenCL_Initialize
INFO 2013-12-24 10:12:25 Platforms: 1
INFO 2013-12-24 10:12:25 Platform: 0
INFO 2013-12-24 10:12:25 Vendor: Advanced Micro Devices, Inc.
INFO 2013-12-24 10:12:25 Name: AMD Accelerated Parallel Processing
INFO 2013-12-24 10:12:25 Version: OpenCL 1.2 AMD-APP (1268.1)
INFO 2013-12-24 10:12:25 Profile: FULL_PROFILE
INFO 2013-12-24 10:12:25 Extensions: cl_khr_icd cl_amd_event_callback cl_amd_offline_devices cl_khr_d3d10_sharing cl_khr_d3d11_sharing cl_khr_dx9_media_sharing
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 Devices: 2
INFO 2013-12-24 10:12:25 Device: 0
INFO 2013-12-24 10:12:25 Type: GPU
INFO 2013-12-24 10:12:25 Vendor: Advanced Micro Devices, Inc.
INFO 2013-12-24 10:12:25 Name: Tahiti
INFO 2013-12-24 10:12:25 Profile: FULL_PROFILE
INFO 2013-12-24 10:12:25 Version: OpenCL 1.2 AMD-APP (1268.1)
INFO 2013-12-24 10:12:25 C version: OpenCL C 1.2
INFO 2013-12-24 10:12:25 Extensions: cl_khr_fp64 cl_amd_fp64 cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_int64_base_atomics cl_khr_int64_extended_atomics cl_khr_3d_image_writes cl_khr_byte_addressable_store cl_khr_gl_sharing cl_ext_atomic_counters_32 cl_amd_device_attribute_query cl_amd_vec3 cl_amd_printf cl_amd_media_ops cl_amd_media_ops2 cl_amd_popcnt cl_khr_d3d10_sharing cl_khr_dx9_media_sharing cl_khr_image2d_from_buffer cl_amd_bus_addressable_memory
INFO 2013-12-24 10:12:25 Driver version: 1268.1 (VM)
INFO 2013-12-24 10:12:25 Available: Yes
INFO 2013-12-24 10:12:25 Compiler: Yes
INFO 2013-12-24 10:12:25 Image support: Yes
INFO 2013-12-24 10:12:25 Unified memory: No
INFO 2013-12-24 10:12:25 Vendor ID: 4098
INFO 2013-12-24 10:12:25 Compute units: 32
INFO 2013-12-24 10:12:25 Work dimensions: 3
INFO 2013-12-24 10:12:25 Clock Frequency: 975
INFO 2013-12-24 10:12:25 Image reads: 128
INFO 2013-12-24 10:12:25 Image writes: 8
INFO 2013-12-24 10:12:25 Samplers: 16
INFO 2013-12-24 10:12:25 Workgroup size: 256
INFO 2013-12-24 10:12:25 Image width: 16384
INFO 2013-12-24 10:12:25 Image height: 16384
INFO 2013-12-24 10:12:25 Parameter size: 1024
INFO 2013-12-24 10:12:25 Maximum alloc: 536870912
INFO 2013-12-24 10:12:25 Memory size: 2147483648
INFO 2013-12-24 10:12:25 Local memory: 32768
INFO 2013-12-24 10:12:25 Work item sizes: 256, 256, 256
INFO 2013-12-24 10:12:25 Out of order Q: No
INFO 2013-12-24 10:12:25 Profiling Q: Yes
INFO 2013-12-24 10:12:25 Device is compatible.
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 Device: 1
INFO 2013-12-24 10:12:25 Type: CPU
INFO 2013-12-24 10:12:25 Vendor: GenuineIntel
INFO 2013-12-24 10:12:25 Name: Intel(R) Xeon(R) CPU E5-2680 0 @ 2.70GHz
INFO 2013-12-24 10:12:25 Profile: FULL_PROFILE
INFO 2013-12-24 10:12:25 Version: OpenCL 1.2 AMD-APP (1268.1)
INFO 2013-12-24 10:12:25 C version: OpenCL C 1.2
INFO 2013-12-24 10:12:25 Extensions: cl_khr_fp64 cl_amd_fp64 cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_int64_base_atomics cl_khr_int64_extended_atomics cl_khr_3d_image_writes cl_khr_byte_addressable_store cl_khr_gl_sharing cl_ext_device_fission cl_amd_device_attribute_query cl_amd_vec3 cl_amd_printf cl_amd_media_ops cl_amd_media_ops2 cl_amd_popcnt cl_khr_d3d10_sharing
INFO 2013-12-24 10:12:25 Driver version: 1268.1 (sse2,avx)
INFO 2013-12-24 10:12:25 Available: Yes
INFO 2013-12-24 10:12:25 Compiler: Yes
INFO 2013-12-24 10:12:25 Image support: Yes
INFO 2013-12-24 10:12:25 Unified memory: Yes
INFO 2013-12-24 10:12:25 Vendor ID: 4098
INFO 2013-12-24 10:12:25 Compute units: 32
INFO 2013-12-24 10:12:25 Work dimensions: 3
INFO 2013-12-24 10:12:25 Clock Frequency: 2693
INFO 2013-12-24 10:12:25 Image reads: 128
INFO 2013-12-24 10:12:25 Image writes: 8
INFO 2013-12-24 10:12:25 Samplers: 16
INFO 2013-12-24 10:12:25 Workgroup size: 1024
INFO 2013-12-24 10:12:25 Image width: 8192
INFO 2013-12-24 10:12:25 Image height: 8192
INFO 2013-12-24 10:12:25 Parameter size: 4096
INFO 2013-12-24 10:12:25 Maximum alloc: 17160398848
INFO 2013-12-24 10:12:25 Memory size: 68641595392
INFO 2013-12-24 10:12:25 Local memory: 32768
INFO 2013-12-24 10:12:25 Work item sizes: 1024, 1024, 1024
INFO 2013-12-24 10:12:25 Out of order Q: No
INFO 2013-12-24 10:12:25 Profiling Q: Yes
WARN 2013-12-24 10:12:25 Device type not supported
WARN 2013-12-24 10:12:25 Device is not compatible.
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 Non-interop context: 0000000005CF4740
INFO 2013-12-24 10:12:25 Command queue: 000000000541B1C0
INFO 2013-12-24 10:12:25 OCL compile, bin: a50e913e, kernels: kbf243cf20 kbf243cf21 kbf243cf22
INFO 2013-12-24 10:12:25 CPWB successful
INFO 2013-12-24 10:12:25 BP successful
INFO 2013-12-24 10:12:25 OCL compile, bin: 5ffffc39, kernels: k3588f3c20 k3588f3c21 k3588f3c22 k3588f3c23 k3588f3c24
INFO 2013-12-24 10:12:25 CPWB successful
INFO 2013-12-24 10:12:25 BP successful
INFO 2013-12-24 10:12:25 OCL compile, bin: dc7ab1ce, kernels: kaf5099dd0 kaf5099dd1 kaf5099dd2 kaf5099dd3
INFO 2013-12-24 10:12:25 CPWB successful
INFO 2013-12-24 10:12:25 BP successful
INFO 2013-12-24 10:12:25 OCL compile, bin: 26e6adcf, kernels: kd6cf29e80 kd6cf29e81 kd6cf29e82 kd6cf29e83 kd6cf29e84 kd6cf29e85 kd6cf29e86 kd6cf29e87 kd6cf29e88 kd6cf29e89 kd6cf29e810
INFO 2013-12-24 10:12:25 CPWB successful
INFO 2013-12-24 10:12:25 BP successful
INFO 2013-12-24 10:12:25 OCL compile, bin: c748e7b2, kernels: k6fe03b080 k6fe03b081 k6fe03b082 k6fe03b083 k6fe03b084 k6fe03b085 k6fe03b086 k6fe03b087 k6fe03b088 k6fe03b089
INFO 2013-12-24 10:12:25 CPWB successful
INFO 2013-12-24 10:12:25 BP successful
INFO 2013-12-24 10:12:26 Readback profiling: [31, 47], selected 0
INFO 2013-12-24 10:12:27 OCL compile, bin: 9fd077bc, kernels: k273207df0
INFO 2013-12-24 10:12:27 CPWB successful
INFO 2013-12-24 10:12:27 BP successful
INFO 2013-12-24 10:12:27 OCL compile, bin: d5f436b8, kernels: kbe73f7e70 kbe73f7e71
INFO 2013-12-24 10:12:27 CPWB successful
INFO 2013-12-24 10:12:27 BP successful

Jamil wrote on 12/24/2013, 9:17 AM
C:\Users\Jamil\AppData\Local\Sony\Vegas Pro\11.0\dx_video_grovel_x64.log:

INFO 2013-12-24 10:12:25 **** Grovelling DirectX video plug-ins in-proc ****
INFO 2013-12-24 10:12:25 Phase 1 - Enumerating non-shared dlls
INFO 2013-12-24 10:12:25 Loading C:\Program Files\Sony\Vegas Pro 11.0\Video Plug-Ins\colorcorrector.dll
INFO 2013-12-24 10:12:25 Loading C:\Program Files\Sony\Vegas Pro 11.0\Video Plug-Ins\PluginWrapper.dll
INFO 2013-12-24 10:12:25 Loading C:\Program Files\Sony\Vegas Pro 11.0\Video Plug-Ins\sfpagepeel.dll
INFO 2013-12-24 10:12:25 Loading C:\Program Files\Sony\Vegas Pro 11.0\Video Plug-Ins\sftrans1.dll
INFO 2013-12-24 10:12:25 Loading C:\Program Files\Sony\Vegas Pro 11.0\Video Plug-Ins\vfplugs.dll
INFO 2013-12-24 10:12:25 Loading C:\Program Files\Sony\Vegas Pro 11.0\Video Plug-Ins\vfx1.dll
INFO 2013-12-24 10:12:25 Loading C:\Program Files\Sony\Vegas Pro 11.0\Video Plug-Ins\vidpcore.dll
INFO 2013-12-24 10:12:25 Phase 1 - Complete
Jamil wrote on 12/24/2013, 9:19 AM
C:\Users\Jamil\AppData\Local\Sony\Vegas Pro\11.0\svfx_video_grovel_x64.log:

INFO 2013-12-24 10:12:25 **** Grovelling SVFX/OFX video plug-ins ****
INFO 2013-12-24 10:12:25 Phase 1 - Enumerating dlls
INFO 2013-12-24 10:12:25 Enumerating folder C:\Program Files\Sony\Vegas Pro 11.0\OFX Video Plug-Ins
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 ----------------------------------------------------------------------------
INFO 2013-12-24 10:12:25 Find modules with extension .DLL
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 Total compatible plug-ins found in folder: 0
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 ----------------------------------------------------------------------------
INFO 2013-12-24 10:12:25 Find modules with extension .OFX
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 Total compatible plug-ins found in folder: 0
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 Recursive Search Win64
INFO 2013-12-24 10:12:25 Enumerating folder C:\Program Files\Sony\Vegas Pro 11.0\OFX Video Plug-Ins\Filters.ofx.bundle\Contents\Win64
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 ----------------------------------------------------------------------------
INFO 2013-12-24 10:12:25 Find modules with extension .DLL
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 Total compatible plug-ins found in folder: 0
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 ----------------------------------------------------------------------------
INFO 2013-12-24 10:12:25 Find modules with extension .OFX
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 Load from Cache C:\Program Files\Sony\Vegas Pro 11.0\OFX Video Plug-Ins\Filters.ofx.bundle\Contents\Win64\Filters.ofx
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 Total compatible plug-ins found in folder: 1
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 Recursive Search Win64
INFO 2013-12-24 10:12:25 Enumerating folder C:\Program Files\Sony\Vegas Pro 11.0\OFX Video Plug-Ins\Stabilize.ofx.bundle\Contents\Win64
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 ----------------------------------------------------------------------------
INFO 2013-12-24 10:12:25 Find modules with extension .DLL
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 Total compatible plug-ins found in folder: 0
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 ----------------------------------------------------------------------------
INFO 2013-12-24 10:12:25 Find modules with extension .OFX
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 Load from Cache C:\Program Files\Sony\Vegas Pro 11.0\OFX Video Plug-Ins\Stabilize.ofx.bundle\Contents\Win64\Stabilize.ofx
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 Total compatible plug-ins found in folder: 1
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 Recursive Search Win64
INFO 2013-12-24 10:12:25 Enumerating folder C:\Program Files\Sony\Vegas Pro 11.0\OFX Video Plug-Ins\TitlesAndText.ofx.bundle\Contents\Win64
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 ----------------------------------------------------------------------------
INFO 2013-12-24 10:12:25 Find modules with extension .DLL
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 Total compatible plug-ins found in folder: 0
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 ----------------------------------------------------------------------------
INFO 2013-12-24 10:12:25 Find modules with extension .OFX
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 Load from Cache C:\Program Files\Sony\Vegas Pro 11.0\OFX Video Plug-Ins\TitlesAndText.ofx.bundle\Contents\Win64\TitlesAndText.ofx
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 Total compatible plug-ins found in folder: 1
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 Recursive Search Win64
INFO 2013-12-24 10:12:25 Enumerating folder C:\Program Files\Sony\Vegas Pro 11.0\OFX Video Plug-Ins\Vfx1.ofx.bundle\Contents\Win64
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 ----------------------------------------------------------------------------
INFO 2013-12-24 10:12:25 Find modules with extension .DLL
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 Total compatible plug-ins found in folder: 0
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 ----------------------------------------------------------------------------
INFO 2013-12-24 10:12:25 Find modules with extension .OFX
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 Load from Cache C:\Program Files\Sony\Vegas Pro 11.0\OFX Video Plug-Ins\Vfx1.ofx.bundle\Contents\Win64\Vfx1.ofx
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 Total compatible plug-ins found in folder: 57
INFO 2013-12-24 10:12:25
INFO 2013-12-24 10:12:25 Phase 1 - Complete
INFO 2013-12-24 10:12:27
INFO 2013-12-24 10:12:27 1. 'com.sonycreativesoftware:checkerboard'
INFO 2013-12-24 10:12:27 pluginApi = 'OfxImageEffectPluginAPI'
INFO 2013-12-24 10:12:27 apiVersion = 1
INFO 2013-12-24 10:12:27 pluginVersion = 1.0
INFO 2013-12-24 10:12:27 -- Plug-in com.sonycreativesoftware:checkerboard action OfxActionLoad
INFO 2013-12-24 10:12:27 -- Plug-in com.sonycreativesoftware:checkerboard action OfxActionDescribe
INFO 2013-12-24 10:12:27
INFO 2013-12-24 10:12:27 4. 'com.sonycreativesoftware:addnoise'
INFO 2013-12-24 10:12:27 pluginApi = 'OfxImageEffectPluginAPI'
INFO 2013-12-24 10:12:27 apiVersion = 1
INFO 2013-12-24 10:12:27 pluginVersion = 1.0
INFO 2013-12-24 10:12:27 -- Plug-in com.sonycreativesoftware:addnoise action OfxActionLoad
INFO 2013-12-24 10:12:27 -- Plug-in com.sonycreativesoftware:addnoise action OfxActionDescribe
Jamil wrote on 12/24/2013, 9:20 AM
C:\Users\Jamil\AppData\Local\Sony\Vegas Pro\11.0\dx_grovel_x64.log:

INFO 2013-12-24 10:12:26 **** Grovelling DirectX plug-ins in-proc ****
INFO 2013-12-24 10:12:26 Adding Sony Wave Hammer
INFO 2013-12-24 10:12:26 Adding Sony Wave Hammer Surround
INFO 2013-12-24 10:12:26 Adding Sony ExpressFX Chorus
INFO 2013-12-24 10:12:26 Adding Sony ExpressFX Delay
INFO 2013-12-24 10:12:26 Adding Sony ExpressFX Distortion
INFO 2013-12-24 10:12:26 Adding Sony ExpressFX Equalization
INFO 2013-12-24 10:12:26 Adding Sony ExpressFX Flange/Wah-Wah
INFO 2013-12-24 10:12:26 Adding Sony ExpressFX Amplitude Modulation
INFO 2013-12-24 10:12:26 Adding Sony ExpressFX Reverb
INFO 2013-12-24 10:12:26 Adding Sony ExpressFX Stutter
INFO 2013-12-24 10:12:26 Adding Sony ExpressFX Dynamics
INFO 2013-12-24 10:12:26 Adding Sony ExpressFX Graphic EQ
INFO 2013-12-24 10:12:26 Adding Sony ExpressFX Noise Gate
INFO 2013-12-24 10:12:26 Adding Sony ExpressFX Time Stretch
INFO 2013-12-24 10:12:26 Adding Sony ExpressFX Audio Restoration
INFO 2013-12-24 10:12:26 Adding Sony Multi-Band Dynamics
INFO 2013-12-24 10:12:26 Adding Sony Track Compressor
INFO 2013-12-24 10:12:26 Adding Sony Dither
INFO 2013-12-24 10:12:26 Adding Sony élastique Timestretch
INFO 2013-12-24 10:12:26 Adding Sony Chorus
INFO 2013-12-24 10:12:26 Adding Sony Distortion
INFO 2013-12-24 10:12:26 Adding Sony Gapper/Snipper
INFO 2013-12-24 10:12:26 Adding Sony Acoustic Mirror
INFO 2013-12-24 10:12:26 Adding Sony Simple Delay
INFO 2013-12-24 10:12:26 Adding Sony Reverb
INFO 2013-12-24 10:12:26 Adding Sony Multi-Tap Delay
INFO 2013-12-24 10:12:26 Adding Sony Track Noise Gate
INFO 2013-12-24 10:12:26 Adding Sony Graphic EQ
INFO 2013-12-24 10:12:26 Adding Sony Track EQ
INFO 2013-12-24 10:12:26 Adding Sony Smooth/Enhance
INFO 2013-12-24 10:12:26 Adding Sony Clipped Peak Restoration
INFO 2013-12-24 10:12:26 Adding Sony Resonant Filter
INFO 2013-12-24 10:12:26 Adding Sony Parametric EQ
INFO 2013-12-24 10:12:26 Adding Sony Time Stretch
INFO 2013-12-24 10:12:26 Adding Sony Noise Gate
INFO 2013-12-24 10:12:26 Adding Sony Audio Restoration
INFO 2013-12-24 10:12:26 Adding Sony Click and Crackle Removal
INFO 2013-12-24 10:12:26 Adding Sony Noise Reduction
INFO 2013-12-24 10:12:26 Adding Sony Paragraphic EQ
INFO 2013-12-24 10:12:26 Adding Sony Vibrato
INFO 2013-12-24 10:12:26 Adding Sony Pan
INFO 2013-12-24 10:12:26 Adding Sony Pitch Shift
INFO 2013-12-24 10:12:26 Adding Sony Volume
INFO 2013-12-24 10:12:26 Adding Sony Flange/Wah-wah
INFO 2013-12-24 10:12:26 Adding Sony Graphic Dynamics
INFO 2013-12-24 10:12:26 Adding Sony Amplitude Modulation
INFO 2013-12-24 10:12:26 **** Grovel complete ****
Jamil wrote on 12/24/2013, 9:21 AM
C:\Users\Jamil\AppData\Local\Sony\Vegas Pro\11.0\vst_grovel.log:

INFO 2013-12-24 10:12:26 **** Writing search paths to registry ****
INFO 2013-12-24 10:12:26 **** Writing mappings to registry ****
INFO 2013-12-24 10:12:26 **** Grovel completed with no critical errors ****
Jamil wrote on 12/24/2013, 9:27 AM
After quickly going through the logs I had posted, everything looks fine except for two warnings under the CPU:

INFO 2013-12-24 10:12:25 Name: Intel(R) Xeon(R) CPU E5-2680 0 @ 2.70GHz

WARN 2013-12-24 10:12:25 Device type not supported
WARN 2013-12-24 10:12:25 Device is not compatible.
Jamil wrote on 12/24/2013, 9:41 AM
So I was thinking perhaps my hardware is too new for my non-latest version of Vegas to handle. Therefore, I downloaded and installed the latest Vegas Pro 12.0.770 to run in trial mode. Same splash screen failure as version 11, and it will not start either:

Problem Description
Application Name: Vegas Pro
Application Version: Version 12.0 (Build 770) 64-bit
Problem: Unmanaged Exception (0xc0000005)
Fault Module:
Fault Address: 0x000000001869FD70
Fault Offset: 0x000000001869FD70

Fault Process Details
Process Path: C:\Program Files\Sony\Vegas Pro 12.0\vegas120.exe
Process Version: Version 12.0 (Build 770) 64-bit
Process Description: Vegas Pro
Process Image Date: 2013-11-20 (Wed Nov 20) 21:45:00

Arthur.S wrote on 12/24/2013, 11:55 AM
I'm just stabbing in the dark here, but what Graphic card have you got? A LOT of Vegas problems these days seem to stem from that. I have V11 701 and V12 installed and running OK on 4 different OS. Win Vista 64bit, Win 7 Pro 64bit, (brand new edit system) Win 8 and Win 8.1. I had V12 sometimes hanging on startup with the Win 7 system, but no problems at all with V11.

Never heard of Vegas not compatible with a CPU, but I'd email support to check. bad timing with the time of year though!

Have you tried opening V11 in safe mode?
larry-peter wrote on 12/24/2013, 12:43 PM
I can't recall a time I got the Vegas error screen without a fault module being specified.
Could this be a permissions problem? Is UAC enabled? Did you run the Vegas installer "as administrator?" Have you tried running the program "as administrator?"

Jamil wrote on 12/24/2013, 2:42 PM
Thank you for responding. I did open a ticket with support, but I expect to not get an answer for a few days.

My workstation runs an AMD FirePro W9000 card. The logs show that it is compatible with it, and I am running the latest drivers.
Jamil wrote on 12/24/2013, 2:44 PM
Yes -- UAC is enabled, and I have tried running as administrator. I see the same issue.

Thanks for the suggestion.
Jamil wrote on 12/24/2013, 2:53 PM
I am not seeing any way to open Vegas in safe mode. There are no safe mode shortcuts. How do you do this?
Arthur.S wrote on 12/24/2013, 3:18 PM
You can always go to the installation folder and run the .exe?
Jamil wrote on 12/24/2013, 3:56 PM
Running the vegas110.exe gives the same results. I also tried setting the various compatibility mode options in a new shortcut I created. Same issue.

I will try rebooting into Windows safe mode (I think this was what was meant) then try starting Vegas again.
Jamil wrote on 12/24/2013, 4:10 PM
I get the same issue when starting Vegas Pro 11 with WIndows running in safe mode. This tells me that it is not an issue with my video card driver. It is not loaded with Windows in safe mode.

It looks like the software is not compatible with my workstation, which is strange. Everything else I have installed works with no issue. Sound Forge 11 has no issues and neither does DVD Architect nor CD Architect.

It looks like I will have to wait for support to get back to me. I am uinstalling version 12, since it also does not work.
BruceUSA wrote on 12/24/2013, 7:19 PM
It has been working great, no problem with vegas what so ever. I give you this following steps. Can you try it and let me know , see it work for you. I used to have this problem as you describe on my new PC build..

http://www.sonycreativesoftware.com/forums/ShowMessage.asp?Forum=4&MessageID=861636

1) download Microsoft .NET Framework 4.5 or later version on to your external hard drive.
2 download your graphic card driver on to your external hard drive.
3)uninstall your pgraphic card driver
4)Reinstall Windows
5)install microsoft.NET Framework 4.5
6)install graphic card driver
7)install your anti virus program (before you search anything online or your computer being attack with all sort malwares
8)install Vegas Pro.

Intel i7 12700k @5.2Ghz all P Cores, 5.3@ 6 Core, Turbo boost 3 Cores @5.4Ghz. 4.1Ghz All E Cores.                                          

MSI Z690 MPG Edge DDR5 Wifi                                                     

TEAMGROUP T-Force Delta RGB 32GB DDR5 -6200                     

Samsung 980 Pro x4 Nvme .M2 1tb Pcie Gen 4                                     

ASRock RX 6900XT Phantom 16GB                                                        

PSU Eva Supernova G2 1300w                                                     

Black Ice GTX 480mm radiator top mount push/pull                    

MCP35X dual pump w/ dual pump housing.                                

Corsair RGB water block. RGB Fan thru out                           

Phanteks Enthoo full tower

Windows 11 Pro

DiDequ wrote on 12/25/2013, 4:57 AM
A quicktime problem ?
Problem: Unmanaged Exception (0xc0000005)
http://forums.creativecow.net/thread/24/909150

DiDequ wrote on 12/25/2013, 5:02 AM
Also try msconfig -> startup - uncheck everything - restart your computer ...
Because it migth be a preinstalled audio software...
It can also be a registry problem, but your computer is new !
Jamil wrote on 12/25/2013, 8:13 AM
I have not installed QuickTime on it and do not plan to. Yes -- the computer is brand new. It came with some preinstalled software (like Microsoft Office), but I uninstalled it.

I will try the msconfig suggestion, but I did reproduce this same issue in Windows safe mode. All the startup gets disabled in safe mode.
Jamil wrote on 12/25/2013, 8:14 AM
Thanks for the suggestion, but I am going to wait to hear from Sony's support prior to resinstalling Windows on a brand new desktop.
BruceUSA wrote on 12/25/2013, 10:28 AM
I doublt Sony going to help you solve problem like this. I hope Sony can prove to me otherwise. You got a Xeon system, pretty fast and I suppose you got ssd for O.S, reinstalling Windows on a fast system with ssd is painless. Do a system back up first and try the procedure I gave you here. If it does not work, you do a restore, so you got everything back to where it was. Just a thought.

Intel i7 12700k @5.2Ghz all P Cores, 5.3@ 6 Core, Turbo boost 3 Cores @5.4Ghz. 4.1Ghz All E Cores.                                          

MSI Z690 MPG Edge DDR5 Wifi                                                     

TEAMGROUP T-Force Delta RGB 32GB DDR5 -6200                     

Samsung 980 Pro x4 Nvme .M2 1tb Pcie Gen 4                                     

ASRock RX 6900XT Phantom 16GB                                                        

PSU Eva Supernova G2 1300w                                                     

Black Ice GTX 480mm radiator top mount push/pull                    

MCP35X dual pump w/ dual pump housing.                                

Corsair RGB water block. RGB Fan thru out                           

Phanteks Enthoo full tower

Windows 11 Pro

DiDequ wrote on 12/25/2013, 12:54 PM
I Can only confirm one thing : I can start Vegas Pro 12 in "Safe mode".
Without errors.


Try moving C:\Windows\system32\amdocl.dll on your desktop, reboot.
Replace it in C:\Windows\system32 if problem is not solved...

You should then save -reinstall Windows as written by BruceUSA ... it's not so long - you do not need to update it - just disable the network gateway to protect your computer from the internet.
Only Seven + Vegas pro 12 ... but you are probably running windows 8.1 - if so try seven ... or if running 7, try 8 - without registering as you get 30 days before doing registration. It's just a check.


It's a good thing to disable the gateway with a Vegas working machine : you keep local network acces, and can get rid of updates, antivirus or malware sofware ...
Tom Pauncz wrote on 12/25/2013, 1:12 PM
@Jamil,

Vegas pro 12 system requirements clearly states that:
Apple® QuickTime® 7.1.6 or later for reading and writing QuickTime files
is one of the requirements.

Earlier versions actually shipped a version of QT on the install disc, if memory serves.

Tom
Jamil wrote on 12/25/2013, 1:30 PM
I did try downloading and installing the latest version of QuickTime, but the startup error remains.