Vegas Pro 11 x64 Hangs on Startup - STILL

steeleimaging wrote on 12/7/2011, 10:15 PM
First of all, I have used Sony Sound Forge and Sony Vegas for the last 10 years. I have always had good experiences with these programs.

However, the new Vegas Pro 11 is awful. Not because it doesn't have great features, but because it wont even start up without hanging. It just hangs on the Sony Splash Screen.

The only way I can get it to really start is by holding down the CTRL key and THEN press the Vegas icon to start the program.

Further, tech support could not be more pitiful than what Sony has right now. It is an embarrassment. If I could rate support on a scale of 1 to 10 I would give them a 0.

The last time I called, they were "Closed due to a staff wide training seminar." What the hell? I have work to do, spent a could chunk of change on a program that won't start and when it does, it HIGHLY unstable.

Repeated attempts to have my issue resolved have been met with the inability to get in touch with tech support and have no one answer my emails about the problem.

If you are looking to upgrade or buy Vegas 11... don't. It's a crappy piece of software that was put together to try and get a little extra revenue on the books for stock holders. Nothing more. A very poor attempt to rush out a product which is CHOCK full of bugs and problems.

Sony. Vegas 11. Fail.


cybercom wrote on 12/7/2011, 10:22 PM

I had the same problem until I installed the latest version of Quicktime.

There are a few threads on the forum describing others solutions, e.g., updating drivers etc.


steeleimaging wrote on 12/7/2011, 10:31 PM
It would be nice if Sony had worked through these issues instead of releasing a product that is very bad.
Steve Mann wrote on 12/7/2011, 10:54 PM
There are a lot of us who are very pleased with Vegas Version 11. Blaming SCS for your PC's problems doesn't encourage people to help you.
steeleimaging wrote on 12/7/2011, 11:48 PM
Christ Steve,

Thanks for that brilliant input. Because trying to do it your way certainly has worked out well for me.

Nice. Good comment, thanks for the help. You should work for Sony.
Steve Mann wrote on 12/8/2011, 12:01 PM
"Because trying to do it your way certainly has worked out well for me. "
Glad I could help.

If you are crashing while in the splash screens, then the problem is likely in your PC, not in Vegas. I see that you are also having problems with Sound Forge - it really MUST be Sony's fault if two of their programs don't work on your PC.

What operation is the splash screen saying it's doing when it stops loading the program? Let me guess, "Initializing external monitoring"?
steeleimaging wrote on 12/8/2011, 7:24 PM
Hey TLF, you hit it right on the nose.

I can get yelled at for complaining and being rude, mean and whatever else can be thrown at me, which is fine. I can sleep well at night knowing the other direction (Polite calls to tech support, emails, etc.) have not worked in ANY way.

It bothers me that I can't even get someone to refund my purchase. I revert going to use Vegas 10. So basically, I just tossed Sony nearly $200 for a program that they should be PAYING people to use because it's so awful. A total loss of money.
Steve Mann wrote on 12/8/2011, 10:47 PM
Now that the early upgrade offer has expired, you could easily find a buyer for the license and recover all of your money.
gwailo wrote on 12/16/2011, 2:37 AM
If you're holding control while opening, it means you're clearing all preferences every time you start.

So either vegas is automatically creating a preference that crashes the machine or you are.

If you open it once while holding control. What happens if you immediately close vegas without changing any preferences and then try to re-open without holding control.

If it opens, then it means one of the preferences that you're changing is creating the hang - maybe sound card selection?

If it doesn't open then I would bet it's actually one of your VST or Direct X plugins or even Quicktime is causing the freeze. I think those are the only preferences Vegas scans for and sets automatically.

Change your VST folder in your settings and add your effects into the new folder one by one and restart vegas until you find the culprit.

PS: Does anyone know if there is any way to add people to a forum ignore list? I'm also getting very sick of reading comments from snarky unhelpful people.