Vegas Pro 14 crashes immediately with GPU turned on

i am erikd wrote on 2/13/2017, 10:03 AM

Are others have similar experience? I am running nVidia Quadro 4000 with the most up to date driver. This video card has 2gb of onboard RAM.
I am running Windows 10 along with Vegas Pro 14 build 211.
Within seconds of playing back the timeline with the GPU assist enabled I get this error.

nVidia Open GL error

An application has requested more gpu memory than is available in the system.

Error code 6.

I turn off the GPU and it plays back without crashing.

2gb of onboard memory should be more than enough to playback the timeline. I do not get these crashes in VP13 or VP12 for that matter.

Any help is greatly appreciated.

Erik

Comments

NickHope wrote on 2/13/2017, 10:35 PM

Sounds like you may have to roll back drivers. But it's weird that you don't get the crash in VP12 or VP13, since the GPU acceleration hasn't really changed. There's some recent discussion of Nvidia drivers in these threads, although the cards are totally different to yours.

https://www.vegascreativesoftware.info/us/forum/anybody-running-nvidia-gtx5xx-with-cuda8--105524/

https://www.vegascreativesoftware.info/us/forum/nvidia-driver-version-378-49-date-01-23-breaks-video-preview-in-vegas--105348/

Also, perhaps it might be worth changing your dynamic ram preview setting, especially if it's different to what you have set in VP12/13.

Wolfgang S. wrote on 2/14/2017, 3:09 AM

Are the monitors with the gui of Vegas and the preview picture both connected to the Quadro 4000? There seems to be an issue if the preview monitor is connected to an other GPU (onboard GPU or a second GPU).

i am erikd wrote on 2/14/2017, 8:51 AM

Nick,

I double checked the dynamic ram and they are the same in all versions. If it wasn't for the fact that VP12 and 13 don't crash I would just assume that I have to buy a new video card. Strange that it is only in VP14. Also, there aren't many rollback options for me as I can only go back to Windows 10 versions of the nVidia driver for the Quadro. Only a small number of options. I tried rolling back to 2 different ones released relatively close together with no improvement.

Thanks,

Erik

i am erikd wrote on 2/14/2017, 8:53 AM

Wolfgang, Thanks for your suggestion. I checked to make sure that both monitors are connected directly to the Quadro 4000 via Display Port adapters. No other GPU is onboard in this computer.

Thanks

NickHope wrote on 2/14/2017, 10:31 AM

I double checked the dynamic ram and they are the same in all versions. If it wasn't for the fact that VP12 and 13 don't crash I would just assume that I have to buy a new video card. Strange that it is only in VP14. Also, there aren't many rollback options for me as I can only go back to Windows 10 versions of the nVidia driver for the Quadro. Only a small number of options. I tried rolling back to 2 different ones released relatively close together with no improvement.

I have a feeling some pre-Windows 10 drivers might still work in Windows 10. Might be worth trying. If they work then you'd have to try and disable Windows Updates for the video driver.

Also, clutching at straws a bit, you might try repairing you .NET Framework versions, and installing .NET Framework 4.6.2 if it's not installed already. I guess VP14 is built on a later .NET than previous versions, and 4.6.2 has been known to fix a display-related issue before. There is info on doing that in section 13 of this thread.

If that fails, please submit a support request. I'm sure the devs would like everything to work in VP14 that would work in previous versions.