Vegas Pro 17- Not enough memory error message

Rod-Ferrier wrote on 12/23/2022, 10:41 AM

I have been using Sony Vegas Pro 17 on the same pc for 2 years with no issues.

2 weeks ago the program stopped opening. An error message pops up that says not enough memory. Which I know is not an issue.

NOTE-Tech support here at Magix is non-existent as they have not replied to any messages in 2 weeks.

Can someone offer any assistance here?

Here is some of my system info

OS Name   Microsoft Windows 10 Pro
Version   10.0.19044 Build 19044
OS Manufacturer   Microsoft Corporation
System Manufacturer   Dell Inc.
System Model   XPS 8930
System Type   x64-based PC
System SKU   0859
Processor   Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz, 3000 Mhz, 8 Core(s), 8 Logical Processor(s)
BIOS Version/Date   Dell Inc. 1.1.18, 9/6/2021
SMBIOS Version   3.1
Embedded Controller Version   255.255
BIOS Mode   UEFI
BaseBoard Manufacturer   Dell Inc.
BaseBoard Product   0T2HR0
BaseBoard Version   A01
Platform Role   Desktop
Secure Boot State   On
Locale   United States
Hardware Abstraction Layer   Version = "10.0.19041.2251"
User Name   DESKTOP-3K0DBH3\rod
Time Zone   Eastern Standard Time
Installed Physical Memory (RAM)   16.0 GB
Total Physical Memory   15.8 GB
Available Physical Memory   8.82 GB
Total Virtual Memory   18.3 GB
Available Virtual Memory   8.21 GB
Page File Space   2.50 GB

Comments

jetdv wrote on 12/23/2022, 11:19 AM

I have been using Sony Vegas Pro 17 on the same pc for 2 years with no issues.

No you haven't. That product doesn't exist.

https://www.vegascreativesoftware.info/us/forum/sony-vegas-vs-vegas--119881/

Can you post the details of the error message?

Details of the types of footage you are using?

What you are doing when you get the error message?

Rod-Ferrier wrote on 12/23/2022, 2:19 PM

JetDV I am not sure what you are saying concerning Vegas Pro 17 as that is the name of the software purchased.

Concerning the error message see attached image.

The program DOES NOT open, so there are no video files being used. When I do edit videos they are MP4's.

Thanks

jetdv wrote on 12/23/2022, 2:23 PM

@Rod-Ferrier, get rid of the word "Sony". The last "Sony" version was version 13. VEGAS Pro 17 is a Magix product. Follow the link to see the explanation.

So you say that message pops up when you are first starting VEGAS? Does the splash screen appear? Does the line go all the way across? If not, what is the last thing you see?

Rod-Ferrier wrote on 12/23/2022, 2:43 PM

Ok on the Sony part.

When opening the software the vegas splash screen starts but then the error message displays.

Software never opens. I have to click OK to close it.

DMT3 wrote on 12/23/2022, 2:46 PM

Does it do this after a reboot of the computer?

Rod-Ferrier wrote on 12/23/2022, 2:54 PM

Yes. Even Uninstalled and re-installed as well.

j-v wrote on 12/23/2022, 3:03 PM

Try to remember what happened with or on your computer when you first saw that message.
The program might not be a problem because it worked at least 2 years.
So you might have done something with the settings of Vegas or there was a Windows Update, installing another program a.s.o.
Can your restore your PC to a situation before this happens?
How do you try to start the program?

fr0sty wrote on 12/24/2022, 10:47 AM

Does it do this when trying to load any project? My guess is something in the project that it is trying to auto-load is overloading RAM... so maybe try double clicking on a different project file to boot VEGAS into that project?

Reyfox wrote on 12/26/2022, 11:55 AM

What is the version number of VP17?

Rod-Ferrier wrote on 12/27/2022, 9:54 AM

@fr0sty it does it when trying to open previously rendered projects as well as the software by itself.

@Reyfox Vegas Pro 17 (2) is what is says when right-clicking on the program icon

@j-v there was a recent update. Not exactly sure when but within the last 2 weeks

Thanks for replying. Hoping to find a solution soon as I relly need to edit this backlog of content.

Reyfox wrote on 12/27/2022, 10:21 AM

@Rod-Ferrier when you first start Vegas, you will see the splash screen. In that it has the version and build number. What is the build number?

Rod-Ferrier wrote on 12/27/2022, 11:18 AM

@Reyfox Where do i find that info?

Rod-Ferrier wrote on 12/27/2022, 11:20 AM

@Reyfox 455

j-v wrote on 12/27/2022, 12:15 PM

@j-v there was a recent update. Not exactly sure when but within the last 2 weeks

Update of ?????

Rod-Ferrier wrote on 12/27/2022, 12:28 PM

@j-v a PC windows update

Reyfox wrote on 12/27/2022, 12:30 PM

@Rod-Ferrier, that is the last build for VP17, so you are "current" on that. I'm out of ideas, sorry.

Rod-Ferrier wrote on 12/27/2022, 12:43 PM

@Reyfox thanks for your time. I do appreciate it. So frustrating as Vegas/Magix support is non-responsive. I have no clue how to fix this.

Reyfox wrote on 12/27/2022, 1:28 PM

Out of curiosity, have you downloaded the trial version of VP20 and see if the same thing is happening?

Also, others have posted about M$ updates, etc.

My latest version of Win10 Pro is Version 22H2 (OS Build 19045.2364)

While support might be slow, they do reply. But with all the holidays, support will basically be non-existent for a lot of companies. Also, they do have a chat hotline. Not sure what time on the world clock they are active, but I've reached them and have had live chat, and I am in Europe.

j-v wrote on 12/27/2022, 1:58 PM

@Rod-Ferrier
My last suggestion is to do a factory reset of Vegas Pro 17 exactly following this tutorial: https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

Rod-Ferrier wrote on 12/29/2022, 2:20 PM

@j-v you are the bomb brother! that worked :-)

j-v wrote on 12/29/2022, 3:45 PM

👍 Glad I could help you, happy editing further.