Vegas Pro 18 crashes importing media

Randy-Johnson wrote on 4/27/2021, 12:34 PM

I open a Project in Vegas Pro Version 18.0 (Build 482). I click File > Import Media. I select a media file. Vegas stops working and pops up an error box. I am using Windows 10 on an Intel Core i7-6700 processor. I have 64gb of ram. My sound card is RealTek High Definition Audio and my video is NVIDIA GeForce GTX 960.

Comments

j-v wrote on 4/27/2021, 12:52 PM

What is the MediaInfo of the file you want to import?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 581.29 and Intel UHD Graphics 630 with driver 26.20.100.7985
Vegas software: VP 10 to 23 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Randy-Johnson wrote on 4/27/2021, 1:10 PM

It is a .MTS file recorded on a Panasonic HDC-TM700 camera. 3.99 GB. 1920x1080 12617kbps data rate, 13001kbps

j-v wrote on 4/27/2021, 1:34 PM

The latest Windows update disturbed opening of that kind of files in VPro 17,18 and VMS17.
The Vegas team is busy to make solutions with a new update for which we have to wait.
For the time being you can try to delete that Windows update

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 581.29 and Intel UHD Graphics 630 with driver 26.20.100.7985
Vegas software: VP 10 to 23 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Randy-Johnson wrote on 4/27/2021, 2:12 PM

The latest Windows update disturbed opening of that kind of files in VPro 17,18 and VMS17.
The Vegas team is busy to make solutions with a new update for which we have to wait.
For the time being you can try to delete that Windows update

I removed the update dated April 16 and restarted my computer and now Vegas Pro 18 imports media