Vegas Pro 18 Edit Will Not Open

John-Ryan wrote on 9/10/2020, 3:15 PM

I bought Vegas Pro 18 Edit recently as an upgrade. I've been using Vegas Pro 15 for years, no issues.

Vegas Pro 18 Edit will not open. Any time I try to open the program, I get a dialogue box saying the program has stopped working.

Does anyone know how to fix this? It's pretty frustrating having parted with the cash and I haven't been able to use it.

As I said, Vegas Pro 15 is on the same laptop, no issues with it, I've installed 18 twice, did a uninstall / reinstall, same result. I have sufficient RAM on the laptop to run it.

I emailed Magix support, they asked for a screenshot, then they closed the request.

Any help is appreciated.

Vegas Pro 18 Edit (Version 18, Build 284)

Windows 10, 10.0.18363 Build 18363

Comments

j-v wrote on 9/10/2020, 3:48 PM

Look here first: https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

and deliver what is asked under B & C if you want help from this userforum, but first how your laptop looks like, concerning used hardware and Windows version.

fr0sty wrote on 9/10/2020, 4:26 PM

Do you have any plugins installed with VEGAS 15? Some plugins have been known to cause issues with 18 launching.

John-Ryan wrote on 9/10/2020, 4:31 PM

Just the standard plugins that came with Vegas Pro 15, I didn't install anything extra. Would any of the stock ones be causing an issue?

fr0sty wrote on 9/10/2020, 4:35 PM

They shouldn't be. Know that, even if we can't find a solution right now, there is an update coming in the very near future.

What are your hardware specs? Are you trying to open a project in VEGAS, or is it just launching into a new project and then crashing? Does it crash after loading, or while the loading screen is still present?

Steve_Rhoden wrote on 9/10/2020, 10:51 PM

Tell you what, try this and see: go into your program files and into your Vegas folder, then into the Vegas Pro 18 folder, then locate this file: libmfxsw64.dll

Now remove it from that location, don't delete it, just store it in another location, like in your documents folder.

Now give Vegas a boost and lets see if this helps!

John-Ryan wrote on 9/11/2020, 3:55 AM

@Steve_Rhoden moving that VST seems to have done the trick.

So what was happening was, I'd select to open the program, and it would crash on the loading screen, I wouldn't be able to get into the program. Now I can get into the program. I played around with a test project.

Do you know what's the root cause behind the problem? Thanks very much

@fr0sty thanks very much for your help too! I had a horrendous experience with MAGIX support, the two of you have been really helpful, and I can't tell you both how much I appreciate that, much obliged.

Steve_Rhoden wrote on 9/11/2020, 5:35 AM

Wonderful, glad that helped John-Ryan. Hoping it will run smoothly from here on out.

What i know is that this .dll file is a software based Intel Media decoder and during the initialization at the Vegas startup, it is conflicting with something any particular user has on their system or the lack thereof, i have some speculation but not 100% sure as yet what.